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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,850 Reviews
Call Service Center (757) 855-2277

1,850 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 23, 2024

Tina was absolutely great. She is the best service associate in the area. Very professional!!! More

by Bashley1972
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson. She was absolutely great. The best service associate ever
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Mar 26, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 20, 2024

Very professional. Vehicle finished on time. Problem solved. Warranty covered repairs. Was a great surprise. Thank you More

by char.cole
Recommend Dealer
Yes
Employees Worked With
Mr. Winters
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Mar 20, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this positive feedback!

March 19, 2024

Outstanding. Told us what is close and needs to be done before next inspection! Great!! More

by Timmule57
Recommend Dealer
Yes
Employees Worked With
State inspector.
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March 17, 2024

Service depended on parts availability, and I was notified once items were on hand for installation. More

by boscodog98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 16, 2024

Frustrating It was an unfortunate, frustrating and a bit argumentative experience. Tina seems to be very good at her job, but my recent experience was unfortunately frustrating. More

by designer6
Recommend Dealer
No
Employees Worked With
Tina Dickinson
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Mar 19, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Designer6" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 16, 2024

I didn't realize that I had to go to a different place. Once I got to the right place, it was fairly quick and easy. I was in and out in less than an hour. More

by SIRLEO
Recommend Dealer
Yes
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Mar 19, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 15, 2024

Tire balancers training was extremely inadequate. Had to make 3 trips to the dealership to get the job done right. More

by htysmd1
Recommend Dealer
No
Employees Worked With
Tire balancer
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Mar 15, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Htysmd1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2024

Professional experience. Great communication. Tina was a Rockstar throughout the entire experience. From setting the appointment and following up as needed. More

by JASON.RODGERS
Recommend Dealer
Yes
Employees Worked With
Tina
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Mar 19, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 15, 2024

Outstanding Service and Yani made my experience very pleasant! I will tell other people to come to Southern Jeep if they would like to purchase a vehicle! More

by coolbreeze15
Recommend Dealer
Yes
Employees Worked With
Yani Adams
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Mar 19, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 14, 2024

The service went beyond simple customer service. 10 star service. They were able to take care of my issue at closing with 2 cars in front of me. Awesome!! More

by lilgees
Recommend Dealer
Yes
Employees Worked With
Heather Druin
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Mar 14, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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