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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,873 Reviews
Call Service Center (757) 855-2277

1,873 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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June 07, 2023

They really know how to treat there costumes. This is a good place and iam ready to buy another car. More

by BOSSMANBIGBOY58484056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

June 07, 2023

Tina in service was very helpful and professional into seeing my jeep was serviced correctly and always keeping me informed on the progress of the service Great dealership More

by BRUCEJAMES617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this feedback, Bruce!

June 07, 2023

xxxx you. stop spamming me. and xxxx your 15 word rule and thehorse it rode in on More

by bill6ft6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Lovell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Carey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Dean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Dickson Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 07, 2023

Outstanding customer service. Very respectful and knowledgeable.. the young lady excellent service. Need more people like her. More

by anthonypayne1545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuan Suanders
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Kathy!

Jun 08, 2023 -

anthonypayne1545 responded

Excellent service

Jun 08, 2023 -

anthonypayne1545 responded

Believe in taking care of there customer

Jun 08, 2023 -

anthonypayne1545 responded

6 star service all around

Jun 08, 2023 -

anthonypayne1545 responded

Come complete service on my truck in a timely manner excellent

June 07, 2023

The service person listen to what I w as noted to have done and got the job done in a reasonable time. More

by wwelch12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel canderslice
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 07, 2023

Was second in line for the service department and it Took 3 hours for an oil change. It was clear the tech was no focused on finishing the car. More

by dastekla0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 07, 2023

It’s wonderful! The service representative was so nice! She kept me updated, and the process from start to finish was much quicker than expected. More

by LDICIOCCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

June 07, 2023

I thought it would take 3-4 hours to service my dodge journey, but they had it done in a little more than 1 hour. Since I had to wait for my car this was very appreciated. More

by BRYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 07, 2023

Internet states Save You Time by scheduling appointment. Actual depends upon location. I waited 2.5 hours for an oil change and tire rotation. Horrible marketing but the actual technicians were fine. More

by CTACKETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 07, 2023

Great dealership, fast service, friendly and knowledgeable staff, would recommend to family and friends for their next car needs. More

by vsearleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again!

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