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Southern Ford
Newport News, VA
2,744 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,744 reviews
Verified Customer
July 19, 2024
Hassle free. Parts manager Dave Mitchell did an excellent job and was very helpful. Will definitely deal with him again. Parts manager Dave Mitchell did an excellent job and was very helpful. Will definitely deal with him again. More
by aroberts
Employees Worked With
Dave Mitchell (parts), JON CONWAY
July 19, 2024
Please read your service invoices completely because they write anything. Had my 2018 Transit Van 150 in for service. Replace valve cover, gasket kit and coil pack and spark plug in number four. Reas write anything. Had my 2018 Transit Van 150 in for service. Replace valve cover, gasket kit and coil pack and spark plug in number four. Reason was o-ring bad on number four leaking oil in on plug and coil pack. Had to special order because not a stock item. I paid for and picked up at dealership and gave to them when dropped off van day of service. Was called next day was ready. Read receipt stated had tune up and replaced all six plugs. Nothing about valve cover gasket kit coil or plug. Price $267 labor. Tell service manger about false invoice acted like I was bothering him and went to truck department. Long story short he changed wording to include parts I bought and still had it saying replaced all plug's. Also price for labor went up to $367. I just paid to get the heck out of there. Showed service manger after paying still said they replaced all 6 spark plugs. Now mine you I have already paid he goes into computer invoice and changed it again and took out about plugs. More
by kenny.bassett1
July 19, 2024
Excellent Service, Stephanie provides excellent customer service. She is very receptive and always cheerful and informative service. She is very receptive and always cheerful and informative More
by Thebear122
Employees Worked With
July 19, 2024
The wait was almost 2hrs. What’s the point of setting an appointment when you have to make us wait that long? What’s the point of setting an appointment when you have to make us wait that long? More
by rklwford
Employees Worked With
July 19, 2024
Everyone was very polite professional things went smooth and inspection was done really quick thanks and inspection was done really quick thanks More
by AARONSMITH1234
Employees Worked With
Other Employees :
JON CONWAY, SCOTT MIKULEC, EDWIN WARREN
July 19, 2024
You had to wait people sitting at the counter, just sitting there, joking around doing nothing sitting there, joking around doing nothing More
by Lewism4fla
Employees Worked With
July 15, 2024
We went to purchase a 2023 Ford Lightning- we were promised by Dakota, the “EV Expert” that this would meet the needs of my partner’s commute. It didn’t and it had other issuues- Lojack wasn’t install promised by Dakota, the “EV Expert” that this would meet the needs of my partner’s commute. It didn’t and it had other issuues- Lojack wasn’t installed properly and wouldn’t activate, batteries wouldn’t charge correctly-we went to ask about a swap or return in the 3rd day. They said they wouldn’t take the car back. We then spoke with Manny the Sales Manager, who was as uncooperative as Dakota. We asked about swapping for a vehicle at another Southern automotive lot and were told no because it wasn’t a new purchase- we just purchased this vehicle 2 days ago!! Hard to believe they would do this to a disabled veteran. Buyers beware- stay away from this dealership. More
by Jennifer_coffman
July 01, 2024
The whole experience was positive. Edwin’s was very courteous and professional and Southern Ford took care of all my requests in a timely manner! Edwin’s was very courteous and professional and Southern Ford took care of all my requests in a timely manner! More
by JOYPBAILEY58
Employees Worked With
EDWIN WARREN
June 30, 2024
Handled car with care! Nice waiting room and tv. Clean and comfortable and very organized. Nice waiting room and tv. Clean and comfortable and very organized. More
by ShaketiaTrafton2000
Employees Worked With
