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Southern Ford
Newport News, VA
2,729 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,729 reviews
July 17, 2025
It was easy to schedule service and inspection through the Ford app and the people were very nice. the Ford app and the people were very nice. More
by Julie
Verified CustomerEmployees Worked With
July 16, 2025
My only interaction was with Stephanie. She was friendly, professional and accommodating. I didn’t have an appointment since my F150 started developing problems a few miles from your deale She was friendly, professional and accommodating. I didn’t have an appointment since my F150 started developing problems a few miles from your dealership and I just pulled in hoping I could leave it to be checked out. She got me checked in, arranged for an Uber to get me home. Stephanie and the tech got my truck in sooner than I expected and she kept me informed on it’s progress. I was able to add a couple things to my work order without a problem and my truck is running great. Overall, a great experience! More
by MikeHoyt
Employees Worked With
July 16, 2025
The service team went out of their way to make sure I was taken care of and even reached out to the sales team when there was an issue. Two thumbs up!! taken care of and even reached out to the sales team when there was an issue. Two thumbs up!! More
by rpaige73
Employees Worked With
July 16, 2025
Why do I need to write 15 words? That seems very silly. I just tok the car in for scheduled maintenance. That seems very silly. I just tok the car in for scheduled maintenance. More
by mynamelaurie
Employees Worked With
July 15, 2025
Robert was very nice he spoke to me like I was a person not just so one that needs to help thank you for your time 🙏 not just so one that needs to help thank you for your time 🙏 More
by patsywhitley1953
Employees Worked With
July 12, 2025
Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. in a short period of time even with additional replacement parts I requested based on their assessments. More
by schwind.michael
Employees Worked With
July 12, 2025
Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership.,My thanks. Robert More
by BobSUH1H
Employees Worked With
July 12, 2025
Slow. Needlessly extensive and uncertain in terms of service. Hardly did the job and well past the expected deadline. Needlessly extensive and uncertain in terms of service. Hardly did the job and well past the expected deadline. More
by Dmitri
Employees Worked With
I didn’t bother to remember the name.
