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Southern Ford
Newport News, VA
2,550 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,550 reviews
October 31, 2023
Great staff, and service was excellent Alicia Chapman Jones is a great service advisor. She helped me use the loyalty program. Jones is a great service advisor. She helped me use the loyalty program. More
by FOX1197
Verified CustomerEmployees Worked With
October 31, 2023
Southern Ford group went out of their way to make sure I fully understood all my concerns or issues concerning my car…. fully understood all my concerns or issues concerning my car…. More
by ROXACART
Employees Worked With
October 28, 2023
We just had the absolute best experience in purchasing a new car from Dakota at Southern Ford! We both purchased the cars that we love along with at a price we loved also! We received the best professional new car from Dakota at Southern Ford! We both purchased the cars that we love along with at a price we loved also! We received the best professional service from Dakota along with the manager, Byron and Joe in financing. If you are looking for a car that’s right for you whether brand new or used. Dakota is the person to see! It was the best experience you could have without a lot of pressure or any pressure from a car salesman. We loved it and hope you will too highly recommend them go today. Thank you everyone we wish you continued success! More
by lmjgroupcle
October 27, 2023
Talk about service. This place is great. They actually correspond with you, they are knowledgeable, and Jon went above and beyond. 10/10 This place is great. They actually correspond with you, they are knowledgeable, and Jon went above and beyond. 10/10 More
by collinparkerkoppert
Employees Worked With
JON CONWAY
October 27, 2023
I scheduled appointment to have antenna replaced on my 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and nee 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and needed to be ordered. Obviously no communication between schedulet and service department. I was told that I should have called parts department for availability. Almost $1000.00 for repaired needed to schedule another appointment! I loved that car and it had very low mileage! No more! Traded it in for a Honda at another dealership. More
by GinnyE
October 26, 2023
A good job as usual. A little chilly in the waiting area. Very friendly people to deal with A little chilly in the waiting area. Very friendly people to deal with More
by dsadler1
October 26, 2023
This Ford dealership has just changed from Hall to Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. More
by BUZANDJEANETTE
Employees Worked With
October 26, 2023
Excellent service as always! I am very happy with the work done at the the dealership. I am very happy with the work done at the the dealership. More
by WLEDFORD9
October 26, 2023
Alicia was great working the service on my Raptor. She kept me informed and has great customer service skills. Thank you! She kept me informed and has great customer service skills. Thank you! More
by Rob Whitaker
Employees Worked With
