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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
3,460 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 3,460 reviews

July 11, 2026

Did a great job with customer service in a timely manner. Delivered vehicle as promised. More

by EPHRAINDHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
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Jul 13, 2026 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 07, 2026

Great service great customer service I have been a customer more than 6 years and very impressed with your service More

by E2016
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
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Jul 08, 2026 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 07, 2026

The staff was very professional and completed my vehicle in a timely manner. I was explained the issues that I had with it and given options. Thank you More

by MRDJUAN1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 06, 2026

Great job from Elijah. My tech Joshua was also really great. Salesman can't keep promises. More

by damian.cutler
Recommend Dealer
Yes
Employees Worked With
Elijah Bobinger, Elijah Bobinger
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Jul 08, 2026 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 06, 2026

She was totally professional and she helped me out knowing what she was talking about . More

by CASHDARYL0369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 06, 2026

The staff are thorough, knowledgeable, understanding and helpful. We have procured several vehicles from Southern Ford and would do so again. More

by HINSONMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN KOULIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 05, 2026

I didn't have to wait long to be seen. Everyone I spoke with was knowledgeable and very kind. The work was done in a professional and timely manner. More

by JRBERKSHIRE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 08, 2026 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 05, 2026

The dealership was great. They accommodated me on short notice. Alícia is fantastic and we always ask for her. More

by Dhogan34
Recommend Dealer
Yes
Employees Worked With
Alicia
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Jul 08, 2026 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 04, 2026

Jonathan S. Great customer service, provided timely updates and calls. I prefer taking to a person than just getting texts. Glad they were able to get me in and More

by TWIN_PINAY
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
Print
Jul 08, 2026 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 04, 2026

Quick service only got an inspection The service rep was very nice and helpful which was nice More

by Candace
Recommend Dealer
Yes
Print
Jul 08, 2026 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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