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Southern Ford

Newport News, VA

4.8
1,322 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 1,322 reviews

April 26, 2024

I like this dealership because everytime I show up for an appointment I don't have to wait to long. Customer service is the best to me. More

by LATINAGAHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 26, 2024

Great service. On time and let me know exactly what was going on. Will be completing this service again with the team. More

by GABECOGSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 26, 2024

John always goes over and above to take care of my family. John should be promoted and given a raise. More

by Jimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 26, 2024

Great love coming back here wish it wasn’t expensive at times. Overall experience is good More

by JONAMARAL72496
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 25, 2024

Took care of all my questions and took time to find out the answers and got back with me that day. Great customer service More

by Adamxine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 25, 2024

Stephanie is an excellent representative. She always take care of my needs. She always greets you with a pretty smile More

by ITRON16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 25, 2024

This review is for Sam Bell who was my initial contact. From the time we met he walked through the entire process of ordering my Maverick and kept in touch with me the status of my vehicle. Sam was very co More

by m.bhaskarla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 25, 2024

Professional And courteous . The mechanics are top notch and honest. Good attitude and atmosphere. Thanks? More

by HAYWOOD642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
SCOTT MIKULEC
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 25, 2024

The service performed took less time than anticipated and for a cheaper price as well. More

by JONATHAN.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 25, 2024

Stephanie and the crew had Southern done a great job for me in the past, and my Latest visit. More

by ECKSTEIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!