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Southern Ford
Newport News, VA
2,546 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,546 reviews
May 18, 2025
5 Southern Ford has been our dealer for many years. We have been treated well and look forward to our next vehicle purchase in the future. We have been treated well and look forward to our next vehicle purchase in the future. More
by jmuvtmom
Verified Customer
May 17, 2025
I was told my car did not pass inspection and need the shocks replaced. My tires needed to be replaced soon. They were rotated and aligned and I did not get my inspection sticker after all this was done. shocks replaced. My tires needed to be replaced soon. They were rotated and aligned and I did not get my inspection sticker after all this was done. I was told a tire needed to be replaced to pass. I did NOT need the alignment and rotation. The next day It took us all day to get a quote. We only got a 4 tire quote and after a 2 tire quote request...still haven't received it. Awful experience!!!!! More
by Jenn.baker0728
May 17, 2025
Second time I’ve been in for oil change and tire rotation recently and both times the tires were not rotated. Had to reschedule and return both times for the rotation. recently and both times the tires were not rotated. Had to reschedule and return both times for the rotation. More
by tscott4390
Employees Worked With
May 17, 2025
Stephanie went above and beyond! ! Great customer service and extremely helpful! Will come back and look forward to working with her again. ! Great customer service and extremely helpful! Will come back and look forward to working with her again. More
by NATASHABELLESS
Employees Worked With
May 17, 2025
The service department is INCREDIBLE. I really like the information I got from the service tech on the tire rotation, oil change, and the quick point inspection. I really like the information I got from the service tech on the tire rotation, oil change, and the quick point inspection. More
by greytim73
May 16, 2025
Did a great job on my service. Good comms. Completed on time as promised! No issues. Good comms. Completed on time as promised! No issues. More
by NC
Employees Worked With
May 16, 2025
While I do apologize for my own behavior, I do not deal with dishonest people. Also, I didn't appreciate his interrupting me whenever I try to get a word in. I will still bring my car in for ROUTINE stuff, with dishonest people. Also, I didn't appreciate his interrupting me whenever I try to get a word in. I will still bring my car in for ROUTINE stuff, but repairs will be done elsewhere. More
by Zoe Wheeler
Employees Worked With
May 16, 2025
Excellent Customer Service I am looking forward to my next visit I will refer to my friends next visit I will refer to my friends More
by WILLISCHARLENE25
May 16, 2025
Top Shelf! I was made to feel like I was their most valuable customer! Stephanie is courteous and professional! I was made to feel like I was their most valuable customer! Stephanie is courteous and professional! More
by CJROGERS0902
May 15, 2025
I had a great experience from the moment I walked in the door until I drove off the lot. Everyone was friendly and helpful and made the entire buying process smooth and easy. door until I drove off the lot. Everyone was friendly and helpful and made the entire buying process smooth and easy. More
by Jacob
