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Southern Ford

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
3,458 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 3,458 reviews

June 26, 2026

First service on my new Ford F 150 and it was very efficient and timely. Exceptional service! I would recommend to friends! More

by KWBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 26, 2026

When I needed the repairs done for my F250 Eddie and his team found the problem and ordered parts immediately. When the parts came in the team got it fixed and state inspection done and back to me same day. More

by Doland.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 25, 2026

Josh did a great job explaining the features of the truck. He outlined the differences between vehicles and located the truck I was interested in with the proper features. More

by DESCHOLES
Recommend Dealer
Yes
Employees Worked With
Josh Cobb
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Jul 03, 2026 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 25, 2026

Everybody was very professional. Stephanie was absolutely awesome and the weight was not as bad as I had anticipated. Everyone was very helpful. More

by Linda.vandyke
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
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Jul 03, 2026 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 25, 2026

Everything was fine. That's all I have to say. Everything went well. Work completed Good job! More

by gardenglitz
Recommend Dealer
Yes
Employees Worked With
Robert Johnson, Robert Johnson
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Jun 25, 2026 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 25, 2026

Very well informed I'm the vehicle I have no problem scheduling for them to pick up or return vehicle More

by kisheppe
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
Print
Jun 25, 2026 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 25, 2026

It took 3wks to get any communication and service with my vehicle. Customer service was lousy. More

by BES1CLETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Spangler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 25, 2026 -

Southern Ford responded

"BES1CLETA" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 25, 2026

As always everyone is great always have smile Service us excellent I'm happy with you I go with feelings it great to come for help with my bronco Thanks Jonathan More

by CJBRICE1944Carol
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
Print
Jun 25, 2026 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 25, 2026

Everybody was friendly and my car was finished at a great speed. Look forward to coming back for my next service More

by RYAND8912
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman Jones
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Jun 25, 2026 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 24, 2026

friendly and helpful I would highly recommend the service dept, they texted me when done More

by kim.williman
Recommend Dealer
Yes
Employees Worked With
Alicia Jones
Print
Jun 25, 2026 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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