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Southern Ford - Service Center

Newport News, VA

4.7
1,911 Reviews

1,911 Reviews of Southern Ford - Service Center

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April 28, 2024

Very courteous and friendly. Kept me posted on the status of my vehicle at all times. More

by jrgmunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 27, 2024

The dealership thoroughly diagnosed my truck's breaking problem. They let me see the condition of all four brakes, and they carried out my instructions for repairing the brakes very well. More

by BOBNBARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Mitchell, JON CONWAY
Apr 30, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 27, 2024

Everyone there was friendly and helpful. We were very happy with the service, so much t hat we ordered a new truck. More

by DFERNALD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 30, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 27, 2024

Jon is very professional, courteous, and eager to determine my needs. He went to extra yard to ensure that all of my concerns were addressed and or corrected. Need more people I can in the workforce More

by REGGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Apr 30, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 27, 2024

Worked me in on short notice; quickly diagnosed issue; corrected recall stuff without me having to ask. More

by CKWORKSALOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Mitchell
Apr 30, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 27, 2024

The service manager (Eddie) was extremely helpful and the service tech was polite and professional. Absolutely the best service. One a five star scale I would give them 20 stars More

by Trimar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 27, 2024

They have good customer service and friendly I will go back for service I might need More

by kevinjha1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMBER JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSH COBB
Apr 30, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 27, 2024

Brandon did an excellent new tire instaament on my car kudos to Brandon got excellent customer service from Q I thank them both More

by william-hurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon & Q in the truck shop
Apr 30, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 27, 2024

Great customer service. Always listening to customers concerns and very good at keeping you informed about your vehicle and situation. More

by CRUZIN413
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 27, 2024

Everyone there was courteous and friendly. The girls behind the counter were helpful finding a rental. I will return. More

by Larnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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