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Southern Ford - Service Center

Newport News, VA

4.7
1,916 Reviews

1,916 Reviews of Southern Ford - Service Center

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April 13, 2024

Elshan was excellent and helped us with finding the vehicle that was right for us. His knowledge of the F350 helped in our decision to purchase. More

by Maurice West
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ELSHAN ALAKBAROV
Apr 15, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 13, 2024

Stephanie and the service team always take good care of me. She is always very friendly and the service is pretty quick. More

by dennisalbers2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 12, 2024

Fast service for state Inspection. waiting time was less than 45 minutes. Friendly staff. Easy to schedule. More

by MYNALYNNE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Roger
Apr 12, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 12, 2024

The service is on time scheduled and member is so considerate. I satisfied the service. More

by staneichi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 12, 2024

Excellent work done. Courteous, friendly and very professional. All work done on timely manner. Thanks. More

by TONY.DOMINICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 12, 2024

Everytime, I come to this dealership everyone is always so helpful. When i was there this week normally they park my car out front when there done, but it had started to rain and they went and brought my c More

by kgraves1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 12, 2024

It was an Awesome experience they made it quick and easy! can’t recommend southern ford enough! More

by Oliver Lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 12, 2024

Southern Ford was tremendously helpful throughout the purchase process. Didn't feel rushed, even though I came in at close. Nor did I feel overly pressured More

by chriscox64
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 12, 2024

So easy. Made an appointment. They took my car back right away. I will definitely bring my car back here More

by camel51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 15, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 12, 2024

They replaced our transmition in our 2017 F150 Lariat and took care of the rental car for the week. More

by CWAGNER0428
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Apr 12, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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