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Southern Ford - Service Center

Newport News, VA

4.7
1,933 Reviews
Call Service Center (757) 266-4998

1,933 Reviews of Southern Ford - Service Center

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April 09, 2024

Wouldn't tell anyone else to use this dealership. I think the service is really More

by jtheclaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
1.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC, EDWIN WARREN
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Apr 09, 2024 -

Southern Ford responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 08, 2024

Excellent service and representative. I would go back again for service for sure. Best regards More

by collinparkerkoppert
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Apr 09, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 08, 2024

She was very quick, understood my extra fixit wants, let me know added fixes needed and cost, and then knew to offer my accumulated Ford award to final cost. Wish I could have remembered her name. But I wil More

by townsley2369
Recommend Dealer
Yes
Employees Worked With
Very helpful and professional. 10 out of 10. Best.
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Apr 09, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 07, 2024

Good service but it’s different from former ownership. Great service from the representatives. As a Lincoln owner, prefer to go to a Lincoln dealership however I still like the service I receive. More

by OPULENCETRANSPORTATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 06, 2024

I had a very productive visit. Had some issues with my car sensors but thanks to a fast and efficient service I was able to have this problem rectified in a fast manner. More

by jerrel.aa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
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Apr 09, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 06, 2024

Southern values customer care as witness by their courteous staff as well as timely and thorough service. More

by W.MARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Apr 09, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 06, 2024

Great service. They beat out another dealerships best offer with a vehicle which was better equipped as well. More

by New F150 owner
Recommend Dealer
Yes
Employees Worked With
ELSHAN ALAKBAROV
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Apr 09, 2024 -

Southern Ford responded

We appreciate your continued loyalty and support!

April 05, 2024

I was able to get an appointment right away and they found the problem quickly.Great job More

by DCJEGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Apr 05, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 05, 2024

?? Why 14 more words? Courteous, professional and on time completion as promised . Service Department does a great job. Thank you. Robert More

by BobSUH1H
Recommend Dealer
Yes
Report | Print
Apr 05, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 05, 2024

Enjoyable experience. The work environment, lounge, and all personnel were friendly and professional. Service was excellent. More

by darnellhelen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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