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Southern Ford - Service Center

Newport News, VA

4.7
1,934 Reviews

1,934 Reviews of Southern Ford - Service Center

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April 01, 2024

I was able to get a prompt appointment for a state inspection and oil change. I can always count on my service advisor Stephanie to take care of my service needs and recommend other services I may nee More

by CHELMYBELL3
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
March 31, 2024

Excellent customer service! Thank you very much getting the service done sooner than expected time. More

by MEGBMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 31, 2024

They took care of my concern that I had with my vehicle. Mr. Warren listened to my concern and also took the time to listen to the recording of it. He was very professional and didn't display any negative o More

by Britay3
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN, EDWIN WARREN
Apr 04, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 31, 2024

Courteous, respectful and helpful was the most appropriate word s I could use to describe the experience. More

by Ricki
Recommend Dealer
Yes
Employees Worked With
Alicia
Mar 31, 2024 -

Ricki responded

Always have great service at Southern Ford.

Apr 04, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 31, 2024

Easy process especially if you set up an appointment. Hassle free service with professional associates. More

by AKMZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Apr 04, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 31, 2024

They ran my credit with misleading information. they like to do a bunch of “oh I didn’t say that he said that” a lot of passing the buck.when I went into the finance office the guy started playing More

by FRANKHORTON_ELECTRICIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakota booth /salesman
Apr 04, 2024 -

Southern Ford responded

Thank you for bringing this to our attention, Frank. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 31, 2024

Since switching to southern definitely is less organized. Jon Conway tried to make the best of the experience for me but techs took 2 hours to service for an oil change and the floor mat was completely dirty More

by Ashleyy23185
Recommend Dealer
No
Employees Worked With
JON CONWAY, JON CONWAY
Apr 04, 2024 -

Southern Ford responded

"Ashleyy23185" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 31, 2024

Oil change. They did not clear the maintenance code Other than that good service and Lounge More

by Dcb0108
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Apr 04, 2024 -

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

March 31, 2024

Very good group of guys, thanks for all your help and attention to details, you will definitely see us again, More

by bertsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC, EDWIN WARREN
Apr 04, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 31, 2024

Stephanie is the greatest! She treats me like family, and has earned my trust and gratitude for how well she has taken care of me over the years. More

by JSCHLANK
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Apr 04, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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