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Southern Ford - Service Center

Newport News, VA

4.7
1,935 Reviews

1,935 Reviews of Southern Ford - Service Center

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March 31, 2024

Stephanie is the greatest! She treats me like family, and has earned my trust and gratitude for how well she has taken care of me over the years. More

by JSCHLANK
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Apr 04, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 31, 2024

It’s a good dealership Stephanie was awesome. Can’t say I liked the cost of my repairs, I do love my truck More

by HOWDYRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

March 31, 2024

I love the customer service and the way they take care of me. Amazing job More

by MamaTis
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Apr 04, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 31, 2024

Fast friendly service. That's what I expect from this dealership and that's what I get. More

by RAELCOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
Apr 04, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 31, 2024

Having Stephanie Spangler as our service representative is always a 10+ Always feel comfortable and safe with the service. More

by Terryt
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Apr 04, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 30, 2024

2 things concern me about the service I received. The work performed is listed incorrectly in my Blue Oval service history. It indicates that work was done to my HVAC system which is not correct and More

by jhughitt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Apr 04, 2024 -

Southern Ford responded

"Jhughitt" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 30, 2024

They were very professional and courteous. I really appreciate the text updates as I waited. More

by COREI1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 30, 2024

Was charged over $100 for a oil change, I never paid for oil changes my car came with a package when I purchased it. Also had rewards points and was told that I could no longer use also had a coupon on my a More

by WORKWITHKENDRA
Recommend Dealer
No
Employees Worked With
EDWIN WARREN, EDWIN WARREN
March 30, 2024

Thank you for fitting us in the schedule so quickly. I used the chat and got a call. More

by LANEAVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 30, 2024

It seemed to take too long for just a state inspection. After over a 2 hour wait I went up to the counter to ask when the truck would be ready. I gave my name to man at the counter and after fumbling thro More

by PUD3925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Southern Ford responded

"PUD3925" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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