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Southern Ford - Service Center

Newport News, VA

4.7
1,945 Reviews

1,945 Reviews of Southern Ford - Service Center

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February 20, 2024

We’ve had great experience at this Ford Dealership. We have had an excellent experience with the maintenance shop More

by LSTEPP3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Feb 20, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

Both the service advisor and service department went above and beyond with this customer service and diagnostics of the vehicle. Thank you More

by rspano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 20, 2024

Great service, I will continue to bring my vehicles in for service and inspections in the future More

by WGHARKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC, EDWIN WARREN
Feb 20, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 20, 2024

Knowledgeable, welcoming, courteous Stephanie Spangler is outstanding. She is knowledgeable and concerned. She is a wonderful representative for Southern Ford. More

by MAYERANDSUSANLEVY
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
February 15, 2024

Very good Fast service. Stephanie explained everything that needed to be done. I will get further work done later. More

by KLINK47
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Feb 15, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 14, 2024

Customer service in this department was excellent and very knowledgeable, both on the phone and in person. The front desk worker took his time and made me feel important to getting the job done, as plann More

by margemitch2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 14, 2024

I was treated with respect, did not have to wait longer ng, and my charge was less than expected. More

by diamonddoodle1
Recommend Dealer
Yes
Employees Worked With
Alicia Chapman Jones
Feb 15, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 14, 2024

Excellent customer service and communication. They performed all the recalls and necessary work that was needed in a timely manner. Communication on every step from the pick up to when it was goi More

by cyronak2003
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
Feb 14, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 14, 2024

Very satisfied with service department and timeliness of getting my vehicle back. Communication was very appreciated More

by hondos.steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 14, 2024

totally appreciate Stephanie she is the BEST and represents your brand superbly totally professional and always a can do attitude More

by JOHN@SECONDST.COM
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Feb 14, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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