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Southern Ford - Service Center

Newport News, VA

4.7
1,944 Reviews
Call Service Center (757) 266-4998

1,944 Reviews of Southern Ford - Service Center

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February 13, 2024

The southern website does not work which would be more convenient to schedule appointments if it worked More

by Ashleyy23185
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
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Feb 14, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 13, 2024

My F150 died and I had it towed to Southern on a Thursday night. It was diagnosed on Friday. Part ordered and fixed on Monday. More

by RSUSTELLO
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
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Feb 14, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 13, 2024

I drive 40 minutes to Southern Ford from Virginia Beach due to the excellent service. More

by MiraLou
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
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Feb 14, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 12, 2024

Always professional and friendly No I'm not No I'm not, good grief the service was good, what more do you need More

by RWGRIGS
Recommend Dealer
Yes
Employees Worked With
IDK, but she was a very nice young black woman
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Feb 13, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 12, 2024

Service was great , excellent staff , was in and out fairly quick Friendly atmosphere More

by Kraftyc
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 11, 2024

Amazing It was absolutely an amazing experience with Jon Conway no doubt the best service lane manager in Hampton roads More

by rmuir31689
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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February 11, 2024

Quick, friendly, and informative Outstanding service with recommendations on troubleshooting certain aspects of the vehicle More

by Jn350z
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 11, 2024

We arrived at Southern Ford from out of town without an appointment and a need to get new car keys cut and programmed. We had our son's car towed to the dealership without advanced notice. Jon and the Ford More

by christiana613
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 11, 2024

Greeted by name upon arrival by Jon. Service appointment took far less time than anticipated. More

by JONATHAN.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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Feb 13, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 11, 2024

No Was very good service, on time, No more please, okay thank you No no More

by JOHNLGRAINGER
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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