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Southern Ford - Service Center

Newport News, VA

4.7
2,169 Reviews
Call Service Center (757) 266-4998

2,169 Reviews of Southern Ford - Service Center

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April 10, 2024

I was very impressed the service I received. I was informed by text when my vehicle was ready. . I will always get my vehicles serviced there. They made me feel like family. More

by JIMMIE.HOUSE23608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
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Apr 11, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 10, 2024

So far there is no any kind of complain about the services and atention about the dealer and their employees. More

by ANIBAL.GREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Apr 11, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 10, 2024

Ms. Stephanie was very helpful when it came to the services that I requested and went above and beyond. More

by jasmine.johnson322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2024

Stephanie is fantastic and always a pleasure to work with. She is always looking out fir your customers. More

by PRVINYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Report | Print
Apr 11, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2024

Stephanie has been my service advisor since I started going there, she is fantastic. And the technicians always do quick and good work. All in a great place to get service done. Thank you all. More

by alexbjones1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 10, 2024

Jon and the Southern Ford Team are great to work with. I appreciate you all! More

by Not the GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
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Apr 11, 2024 -

Southern Ford responded

Thank you.

April 09, 2024

Wonderful upgrade from the dealership that was there before. I have nothing bad to say about it. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ELSHAN ALAKBAROV, JARED STARK
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Apr 09, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 09, 2024

Edward is great, very knowledgeable and professional, with great customer service, great communication, highly recommended! More

by RH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
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Apr 09, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 09, 2024

They were very helpful and straightforward with the sale of my newer car. Michael, Josh and Joe worked hard to make this sale go very smoothly. More

by FROGMAN_KL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSH COBB
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Apr 09, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 09, 2024

I have been going to this dealership for over 20 years. I bought 2 new cars here and have always been happy with the service. More

by Ponycar1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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