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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews
Call Service Center (757) 266-4998

1,939 Reviews of Southern Ford - Service Center

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February 06, 2024

Bit of a hiccup with having to delay the repair due to a broken part, but it isn't fair to blame something like that on the people at Southern Ford. Stuff like that happens. The car was fixed up nicely, and More

by gatorkip54
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
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Feb 07, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 06, 2024

That was perfect, They treated me very well, I had a very good experience, I appreciate them, More

by shoaib.sadeqi
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 07, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 06, 2024

Stephanie kept me well informed throughout the repair process All issues were fully addressed to full satisfaction More

by babson1973
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 07, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 06, 2024

They got me in and even though the issue took longer than I anticipated to fix, Stephanie kept me informed and was very kind in how she talked me through it. More

by achswan
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Report | Print
Feb 07, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 05, 2024

The service was timely and accurate The service was timely, accurate and a pleasant experience . More

by DHOGGE
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC, SCOTT MIKULEC
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November 12, 2023

Excellent work, excellent service and great job. Jon Conway is a great person doing excellent job. More

by shoaib.sadeqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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November 12, 2023

Took care of issues. Waiting area clean and comfortable. More timely updates on service status would be helpful. More

by ddk1p2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
Report | Print
Nov 14, 2023 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 10, 2023

The service was completed in a timely manor. Everyone there was very easy to work with. More

by CLLOY006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
Report | Print
November 09, 2023

It was a pleasant experience for me at Southern Ford service. I was pleasantly surprised by how little time I spent waiting for my vehicle. The staff was very helpful and pleasant. More

by Richard Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLEN HARTMAN
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November 09, 2023

Great service great techs met would definitely return for all my service needs I. The future More

by jolicoej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Report | Print
Nov 09, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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