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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews
Call Service Center (757) 266-4998

1,939 Reviews of Southern Ford - Service Center

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November 09, 2023

Excellent service, as always! Thank you, Jon. Fast and easy. Will definitely come back here More

by y_tkachenko310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 09, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 08, 2023

It was easy to make a service appointment and it was a quick turnaround on my oil change! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
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Nov 08, 2023 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 08, 2023

Allen went out of his way to help me. As I am from out of state he worked with me on a timely basis on the phone and by text. His is truly an amazing representative for your business. Ple More

by mshidner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALLEN HARTMAN
Report | Print
Nov 08, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 08, 2023

I love going here the professionalism is phenomenal and the service is incredible i have nevertheless had a problem. More

by LUNAMAY2182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 08, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 07, 2023

on time, curteous, clean, easy to get an appointment, friendly, vehicle done on time, easy drop off More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Nov 07, 2023 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 07, 2023

Easy. Nice waiting area. Prompt turnaround. Will use again. That’s all I have to say! More

by lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I honestly have no clue who I worked with. But who ever it was was great.
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Nov 07, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 07, 2023

Very professional and knowledgeable. Great experience. The shuttle service was a great value for me More

by RUSSELL.MORRIS
Recommend Dealer
Yes
Employees Worked With
Eddie
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Nov 07, 2023 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 07, 2023

Great work they did on my car. Very professional staff and clean environment and friendly. More

by emack_48197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, ALLEN HARTMAN, SCOTT MIKULEC
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November 07, 2023

Thank you to Stephanie - she always so lovely to work with! She always professional, knowledgeable and great customer service. More

by STEPHANIEJTURNER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

November 06, 2023

Stephanie is the best always there for the customer. She needs a raise soon thanks More

by katztrack2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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