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Southern Ford - Service Center

Newport News, VA

4.7
1,922 Reviews

1,922 Reviews of Southern Ford - Service Center

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January 30, 2025

They are accommodating, do good work, and are priced reasonably. I recommend them as a great dealership. More

by jrl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 30, 2025

Alisha was a pleasure to work with , one of the best I e experienced period More

by Mattdriley23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

I'm retired military veteran and proud to have Ford work on my vehicle and its a Chevy. Very professional and fair price. I thank you for your service. More

by RV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Prices on services have gone up with new dealership. Not competitive on tires and seems like basic service More

by Bosher.paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
January 30, 2025

Being a previous buyer at that dealership, it was comforting to see the customer service is still great and best of all, Not Pushy! I would recommend them to those shopping for a vehicle. More

by kjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

It took way too long for a state inspection with an appointment. I waited over 1 1/2 hours, then I was given a list of recommendation's to be added to the state inspection. I chose to have 2 filters More

by DBBSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
January 30, 2025

Very friendly staff. Comfortable waiting area. Enjoyed some free hot tea while I waited for my oil change. More

by STEPHANIEDYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
January 30, 2025

Took care of my needs and questions. Stephanie is an outstanding representative and takes care of people. More

by Gerald Gargulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
January 30, 2025

Stephanie remains in communication to advise issues or concerns with my vehicle. Her professionalism is great. I continue to patronize the dealership due to Stephanie as my service provider More

by JAYLONDA89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

The staff is great. The prices, however are a bit much. Pretty much anything you need done starts at $200 doesn’t seem reasonable at all. More

by xrossoverxm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
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