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Southern Ford - Service Center

Newport News, VA

4.7
1,988 Reviews

1,988 Reviews of Southern Ford - Service Center

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February 22, 2025

Everyone very professional and courteous, Answered all my questions or if they weren’t sure, found out. More

by linlee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

As a previous customer, I was aware of the great customer service that is provided there. Also the “no pressure” feel of buying a new vehicle from them is very refreshing! More

by kjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Fast service people are friendly Great place to get your car serviced and if you have service at 3:30 when you get there they take the car and get it serviced. Fantastic, thank you! More

by willievandfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

It was a very pleasant experience the staff was courteous and helpful They were very engaging More

by Darryllamont
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN, EDWIN WARREN
February 20, 2025

Great service! Vehicle was repaired quickly. Thanks again. No issues feel comfortable with service at this dealership More

by RLNAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Great service provide by John, definitely worth going out your way for professional and courteous service. Probably the best dealer service in this region. More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
February 20, 2025

I gave one star because I couldn’t make it any lower. This is the absolute worst service center I have encountered More

by mboyd307912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick George
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boone
1.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
1.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
February 19, 2025

Great service as always. I found the new feature of sending a video of work progress to be very neat and useful on the status and mechanical state of the vehicle. Awesome More

by Mhopson97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
February 19, 2025

The service advisor Eddie and technician provided top notch repair service to my 2023 F-350. Thank you to the technician who repaired my power steering return hose. There was no mess under the hood whil More

by Hillard Deborah and cedric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

Southern Ford did a great job quickly scheduling and performing our car service. We were very satisfied More

by elorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
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