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Southern Ford - Service Center

Newport News, VA

4.7
1,983 Reviews

1,983 Reviews of Southern Ford - Service Center

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February 10, 2025

Your rates are far too high. You folks charged me a $100 fee for “diagnostics” to replace a fuse! More

by mikemeier086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
February 10, 2025

The service was excellent. Knowledgeable sales rep and delivered above expectations . Appreciated the attention to detail. More

by WLittreal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Good and knowledgeable service advisor, service completed in a very timely fashion. Will definitely continue to have my vehicles serviced here More

by HARKNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Came in for a State Inspection and they got me right in and Mrs Jones was very nice. More

by BLOODRACING48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

As always the service was excellent, quality of work was good and all of the employees were very helpful. I also appreciate the valet service, both drivers were polite. More

by HUMBLEHATTIE
Recommend Dealer
Yes
Employees Worked With
Alicia
February 09, 2025

The process was very easy and quick. There was current communication from the service department, it is greatly appreciated. More

by BILLYINGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
February 09, 2025

Great service. Jimmy, the driver, is particularly awesome. What an incredible asset. Thx Jimmy! Great work! More

by bartholomew.hennessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
February 09, 2025

No appointment just thought I’d try my luck and they took care of me had it ready by the end of the day. Very welcoming and pleasant to deal with. More

by FREEKISHLIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Great work, clean interior! Love it love it love it! Great service, fast and efficient, thank you! More

by jshursey@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
February 09, 2025

This dealership excels at customer service and cost realization. Stephanie represents the dealership in a super manner. More

by lpgross0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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