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1,981 Reviews of Southern Ford - Service Center
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January 23, 2025
Always a pleasure doing business with both. Personally, I prefer working with an appointment than just trying to walk-in without; living in distant neighbor county, I always need to wait for Personally, I prefer working with an appointment than just trying to walk-in without; living in distant neighbor county, I always need to wait for repairs, than just drop off. thanks again, L WAYNE RILEY More
by WRILEY502279
Verified CustomerEmployees Worked With
JON CONWAY
January 23, 2025
Service was wonderful it just took so long, 8 hours was a long day. However, did arrange transportation for me to hair dresser and back. Unfortunately unable to finish as part had to be ordered and another long day. However, did arrange transportation for me to hair dresser and back. Unfortunately unable to finish as part had to be ordered and another trip to Newport News from Gloucester More
by JUDYEASON
Employees Worked With
JON CONWAY, EDWIN WARREN
January 23, 2025
Stephanie was most professional and listened to the issues I was having and wrote them down. She kept me informed on the progress and called when the issues were corrected. Thank you Stephanie and th issues I was having and wrote them down. She kept me informed on the progress and called when the issues were corrected. Thank you Stephanie and the Southern Ford Service Team. More
by STAN
Employees Worked With
January 23, 2025
Very friendly and helpful when I took my wife’s Expedition in for service. The young lady was very helpful in finding out what my maintenance warranty’s covered and took care of me . Great customer Expedition in for service. The young lady was very helpful in finding out what my maintenance warranty’s covered and took care of me . Great customer service ! More
by Keith
January 22, 2025
Good service. They send the video showing how they rotate the tire and telling me the quality of the tires They send the video showing how they rotate the tire and telling me the quality of the tires More
by matomdewe
Employees Worked With
January 22, 2025
The service department is as close to perfect a service department can be. They are very welcoming for non scheduled services, such as an oil change, etc. Kind, and consider technician teams keep your cust department can be. They are very welcoming for non scheduled services, such as an oil change, etc. Kind, and consider technician teams keep your customers informed. The coffee station helps. Clean customer bathroom helps. Good folks like Alicia , Jeff keep it going. More
by thomasja
January 21, 2025
Southern exceeded my expectations servicing my truck. They went the extra mile, and I really appreciate their attentiveness to detail. They went the extra mile, and I really appreciate their attentiveness to detail. More
by Julio Colon
January 21, 2025
Very professional and they took care of the situation with no problems I loved the service I received with no problems I loved the service I received More
by saidtila53
Employees Worked With
January 21, 2025
Stephanie was so helpful and efficient. She understood my concerns and addressed them very well. She was able to get my car serviced a lot faster than I expected considering how busy it was She understood my concerns and addressed them very well. She was able to get my car serviced a lot faster than I expected considering how busy it was when I came in with an oil leak. She was friendly and I would seek Stephanie out again in the service department. More
by RDENNEY0
Employees Worked With
