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Southern Ford - Service Center

Newport News, VA

4.7
1,933 Reviews

1,933 Reviews of Southern Ford - Service Center

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January 11, 2025

Stephanie was exceptionally helpful. I would stage goes far beyond the usual service person to be as helpful to customers. More

by jensen_healey_.74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Great service and fast. I love that I get text updates and videos of progress More

by ninisita2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Very professional and courteous. Waiting area is great! I was able to connect and continue working. More

by RUSSELL.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
January 10, 2025

I appreciate the kindness of the service sales person. I really enjoyed the video from the mechanic explaining what was checked on my car. The overall wait wasn't too bad and the lounge was comfortable to More

by eckert.gs12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 10, 2025

Edwin was very helpful and pleasant to work with. He kept me updated in my vehicle’s progress and was knowledgeable when I had questions. The service completed by Southern was done efficiently and co More

by HUNAKELEALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
January 09, 2025

Very professional and knowledgeable. Service completed in a timely manner and waiting area is clean and comfortable More

by FEANWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Very friendly and quick service and very helpful and knowledgeable about my vehicle and what it needed. More

by Amirahj50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

They knew the ins and outs of the truck that I purchased. I bought from them because of product knowledge. Everything went smooth once I picked the right truck. More

by uprighthomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

The team at southern were very. with helping me with my issues.good job team More

by melvintanksjr58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 09, 2025

I had a good experience getting my car serviced. Ihad everything done that needed to be done with my car in a timely manner. Thank you very much. More

by TERRIBDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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