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Southern Ford - Service Center

Newport News, VA

4.7
2,066 Reviews

2,066 Reviews of Southern Ford - Service Center

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July 22, 2025

Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 21, 2025

Great service as usual. I like the text message feature for keeping the customer informed of recommendations and issues. More

by tachapman.2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 17, 2025

Everyone is very kind and friendly and exceptionally Stephanie she even walked me to find my car. More

by Suzyqbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 17, 2025

It was easy to schedule service and inspection through the Ford app and the people were very nice. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 16, 2025

My only interaction was with Stephanie. She was friendly, professional and accommodating. I didn’t have an appointment since my F150 started developing problems a few miles from your deale More

by MikeHoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 16, 2025

The service team went out of their way to make sure I was taken care of and even reached out to the sales team when there was an issue. Two thumbs up!! More

by rpaige73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 16, 2025

Why do I need to write 15 words? That seems very silly. I just tok the car in for scheduled maintenance. More

by mynamelaurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

July 15, 2025

Robert was very nice he spoke to me like I was a person not just so one that needs to help thank you for your time 🙏 More

by patsywhitley1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 14, 2025

Cant get any one from the 350 truck shop to answer the phone to make an appointment. More

by ONEALOMIKE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Boone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

Thank you for bringing this to our attention, Mike. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

July 12, 2025

Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., More

by BobSUH1H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!