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2,104 Reviews of Southern Ford - Service Center
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August 14, 2025
The customer service is awesome! The attentiveness to the customers needs our impressive. Keep up the great work! The attentiveness to the customers needs our impressive. Keep up the great work! More
by COZMENT
Verified CustomerEmployees Worked With
August 14, 2025
The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More
by Back2pback@gmail.com
August 14, 2025
Very professional and supportive. Addressed primary concerns and recommended local businesses to support if necessary Addressed primary concerns and recommended local businesses to support if necessary More
by bryce.livingston11
August 13, 2025
Kevin was extremely knowledgable and kept me up to date on the status of my truck as it went through the inspection and repairs. on the status of my truck as it went through the inspection and repairs. More
by 504RGB3012
Employees Worked With
August 13, 2025
Fast and reliable service. Stephanie was very helpful and professional ?? I am a very satisfied customer ?? Stephanie was very helpful and professional ?? I am a very satisfied customer ?? More
by DEVO1952
August 12, 2025
200 dollars per diagnostics is literal theft from the consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and when I got to the dealership I was told this was not true. This was on a recorded line. When I got the diagnostics I was told my engine might need to be replaced. What an absurd thing to say without actually knowing what is wrong with the car. I git this via text message which is also absurd. Call me and tell me about my vehicle. My engine was already replaced once and this scared the xxxx out of me. More
by cstablein119
Employees Worked With
Other Employees :
Jeff Dobson is the manager if i recall correctly and he spoke with me because I had a bit if a bad experience and he assuaged most of my concerns.
August 12, 2025
Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! finish. Great customer service and postive attitudes! More
by Shakeema patterson
August 10, 2025
Fast, friendly service. They help me maintain my vehicles using their expertise and genuine Ford parts. They help me maintain my vehicles using their expertise and genuine Ford parts. More
by I_t0r0
August 10, 2025
They are always very helpful and polite. I appreciate their knowledgeable people in keeping me informed on the important things that need to be done on my vehicle. I appreciate their knowledgeable people in keeping me informed on the important things that need to be done on my vehicle. More
by ERICVIDT
Employees Worked With
August 10, 2025
They were quick and kept me in the loop of when my car will be done will be done More
by usmarine0905
