Back

Southern Ford - Service Center

Newport News, VA

4.7
1,981 Reviews

1,981 Reviews of Southern Ford - Service Center

Sort by
December 06, 2024

Very helpful courteous and professionalism is how I describe Ford and I would recommend them More

by SHELLEYWEBSTER71.SW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
December 06, 2024

The team I worked with was excellent. Clayton took over as my salesman because my first sales git tied up with other customers. Scott on the financial side was also very helpful. I will More

by stacyrhodes898
Recommend Dealer
Yes
Employees Worked With
SCOTT MIKULEC
December 06, 2024

Edwin was able to work my vehicle issue into their workload even though i did not have an appoitnment. Problem was resolved in a timely maner. More

by TERRANCELANGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
December 06, 2024

My experience with the staff was a pleasant one. I was informed about the issue and it was resolved the very next day. Thank you all for making sure my vehicle was fixed promptly. More

by bdkellam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

I made an appointment for an oil change. I gave an approximate time when I could be there. When I arrived the service representative took my information and said they would get right to me. More

by tcsimojs01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
December 06, 2024

Great friendly staff. Everything was explained to me before work was completed. Even ubered me home and back when they need the car longer. More

by 62kathyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
December 04, 2024

Edwin was more than helpful to me and I wish I had brought my decals to my appt and let him put them on my plates because then I might not have fallen out of the stool as I was trying and I have had 2 More

by VERNETTASGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
December 03, 2024

They treat your vehicle as if it were their own. I wouldn't use anyone else More

by anthonymoore1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
December 03, 2024

Stephanie is the best she goes above and beyond to accomidate customers ,Mr. Conway squeezed me in on a booked day to get service. More

by william-hurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
December 03, 2024

They were all so incredibly helpful and kind to find a solution to keep our car running for our college student who was away from home! We can’t thank you enough! More

by jamiedhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
...
41
...