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Southern Ford - Service Center

Newport News, VA

4.7
2,053 Reviews

2,053 Reviews of Southern Ford - Service Center

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January 09, 2025

My service appointment was timely and efficient. The technicians was knowledgeable and informative about repairs, but not pushy. More

by KILLANDWEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

They knew the ins and outs of the truck that I purchased. I bought from them because of product knowledge. Everything went smooth once I picked the right truck. More

by uprighthomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Very friendly and quick service and very helpful and knowledgeable about my vehicle and what it needed. More

by Amirahj50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

The team at southern were very. with helping me with my issues.good job team More

by melvintanksjr58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 07, 2025

Stephanie Spangler provided excellent customer service during a difficult defective transmission issue and service manager Jeff Dobson was helpful as well. More

by lcmorina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Dropped my vehicle off for state inspection and have rear hatch looked at button does not work. Pleased with service and had vehicle back within a day. More

by JLSHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

The Service department is great, I was in and put in not time at all.! More

by realdeal812003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

Very clean comfortable waiting lounge. ...getting my car fixed was fast.....service representative was very nice More

by wkaren2759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
January 04, 2025

A mistake was made but quickly corrected by placing the oil I brought and prefer to use in my F350. More

by Hillard Deborah and cedric
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

I'm very happy with the skilled workmanship that Southern Ford shows. They have taken care of any problems that I've had with my truck. More

by earlscott13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
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