Southern Ford - Service Center

Front desk staff is kind, but I was dropped off by my scheduled Uber (when I dropped my vehicle for service, southern scheduled it) on the side of Jefferson 15 minutes from my destination, and had to wai scheduled Uber (when I dropped my vehicle for service, southern scheduled it) on the side of Jefferson 15 minutes from my destination, and had to wait for another ride to come get me. I missed a meeting for work and it was incredibly inconvenient. I understand things happen but that put a bad taste in my mouth. Prices for filters were absolutely insane, and I’ve already had to pay thousands for packages on the vehicle I didn’t even want but couldn’t refuse, so thank goodness they were included. Overpriced, but the staff is kind and easy to work with when scheduling. More

Communication between the service department and myself was very good, they provided updates for my truck in a very timely manner. was very good, they provided updates for my truck in a very timely manner. More

not sure who stephanie is , had zero conversation with anyone there all I got was text messages I called morning of appointment and got no answer all I got was a text message saying there’s was a line of anyone there all I got was text messages I called morning of appointment and got no answer all I got was a text message saying there’s was a line of people in front of them and would get back to me , never happened , when I made appointment I asked if they could look at my remote start while my truck was there for recall was told yes make sure I bring both keys , I did , picked truck up asked about remote start was told they knew nothing about it More

Neat and clean shop. The Uber drivers were on time courteous and very well mannered The Uber drivers were on time courteous and very well mannered More

This is only my second service visit since the dealership change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly change from Hall Lincoln (Ford). It was a longer than expected wait. I assume there was trouble correcting my modem (SYNC) not working since shortly after it was replaced. The SYNC screen still does not display an ESN number. I have not yet had a chance to reload my app and check communication with Lincoln Way. More

Not very customer focused, always trying to sell something. In general, service seems to be trustworthy, but not a place to return if a have a better option. something. In general, service seems to be trustworthy, but not a place to return if a have a better option. More

They do not prioritize appointment times even if you have a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to c a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to call them. When they identified a warranty part for faulty part I had to call them and track down their ordering of the part on my own. Unfortunately since they are in a densely populated area they do not have to attempt to be a good dealer they always have work More

Very knowledgeable and courtesy at the reception area. I was given options as to what was going to be done. I was given options as to what was going to be done. More

Very rude and not compliant with what needs to be done . damaged my car and would not fix it . damaged my car and would not fix it . More

Easy to get a service Appt. , courtesy all the time. Timely and they have my vehicle back on time. , courtesy all the time. Timely and they have my vehicle back on time. More