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Southern Ford - Service Center

Newport News, VA

4.7
2,105 Reviews

2,105 Reviews of Southern Ford - Service Center

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August 04, 2025

When I picked up my truck, it appeared the tires had not been rotated. The oil change light was not reset. Upon first glance, it did not appear that the truck had been touched. I asked for them to top off t More

by trevorcaccetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ROBERT JOHNSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

Great team and service to get my explorer up to date with all recalls needed. More

by youkerfam11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

My visit fir oil and filter service was also to discuss Recalls and a light issue, but told light analysis would take too long, and no mention of Recalls. A question of code for drivers door was jt really More

by bobchaplain41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not really clear on who in Sales I talked with at different times. But sale of new ir used unit was unsuccessful as too nsny involved and nothing accomplished. I am in market for subcompact or compact 2024 or 2025.
August 03, 2025

Mz. Stephanie my service advisor is excellent and outstanding. She listened to my concerns on my F-150, 2014 vehicle. Mz. Stephanie made my appointment r More

by gsuever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2025

Friendly staff. Prompt service. Took the extra step to notify me that my tags had expired. More

by MSCARLA1922
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
August 02, 2025

This dealership is organized, helpful, and well run. The experience at this dealership was incredible More

by ALECRIZK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSH COBB
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JARED STARK, TRAVIS BATTLES
August 01, 2025

I called this dealership last week to schedule an appointment to have my transmission looked at. The appointment was for Monday at 7:30am. Took it in was told it would take a couple of days to diagno More

by kmessina06
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. More

by mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

Best dealership and mechanics. Friendly staff. Welcomed at the door. Great prices.have a great time More

by STEFFANIESERVISS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Had a great experience when taking the car to southern would recommend them to family and others More

by mdavis5361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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