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849 Reviews of Southern Ford - Service Center
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November 13, 2017
Very Helpful Staff While my daughter was away at school this Ford Dealer took good care of her vehicle. We are lifetime Ford owners and appreciate the kindness and helpf While my daughter was away at school this Ford Dealer took good care of her vehicle. We are lifetime Ford owners and appreciate the kindness and helpfulness of the staff. On my last call to the dealer, Service Manager "Alicia" was prompt to assist in our needs of a complete service record of the vehicle. As my daughter is now out of the state; it will be helpful to have this report for past and future reference. Thank you for your understanding and helpfulness! More
by Cori
Employees Worked With
Alicia Marie Chapman Jones
Helpful September 26, 2017
Excellent service advisor While driving our SUV last week, we had to pull off road due to a broken belt. Called USAA for a tow then we called Hall Ford. We were able to get i While driving our SUV last week, we had to pull off road due to a broken belt. Called USAA for a tow then we called Hall Ford. We were able to get in that day and our parts were ordered with impeccable timing. Our vehicle was ready the next morning and runs as great as ever. Lisa was a pleasure to work with and I feel confident that she will be able to address any future needs we may have with upkeep. She has a nice personality and I need someone with a big one to handle my personality. We miss working with Elizabeth Crotts and were thrilled to know she was promoted but she assured us that Lisa was our go-to person. Thank you guys once again and also to the mechanics who keeps our baby running smoothly. It was a pleasure. Sincerely, The White's More
by Chewhitey1969
Employees Worked With
Lisa Gaye Anderson
September 11, 2017
Awesome service We have used Hall Ford Lincoln for all our service needs since 2010 and have always received great service. This past week we needed service on our Ed We have used Hall Ford Lincoln for all our service needs since 2010 and have always received great service. This past week we needed service on our Edge for an issue we encountered while away on vacation. Chris worked us in for a Saturday repair and service. He was very attentive and accommodating and listened to our concerns regarding our issue. I will most definitely ask for Chris the next time we need to have our car serviced or repaired. More
by jkc15
Employees Worked With
Christopher Howard Eanes
September 07, 2017
Excellent all around Our car broke down late afternoon on the way to the beach. Had to stay overnight in Newport News. Got an appointment the next day at Hall Ford. Adviso Our car broke down late afternoon on the way to the beach. Had to stay overnight in Newport News. Got an appointment the next day at Hall Ford. Advisor Justin Tubach was super easy to work with and gave us updates from diagnosis (alternator) to repair as we waited in the nice waiting area. Made an unfortunate situation feel good! Price was as expected for this type of repair. More
by RandyNVa
Employees Worked With
Justin Paul Tubach
August 20, 2017
Simple key cut In 2005 I bought a new Ford Escape from Wynne Ford in Hampton Va.. I faithfully scheduled my routine maintenance and repairs through them since the fi In 2005 I bought a new Ford Escape from Wynne Ford in Hampton Va.. I faithfully scheduled my routine maintenance and repairs through them since the first day I purchased my SUV.. In July this year I went to Wynne to get a spare key cut that was already programmed and ready to be matched to my original. They did it with no questions asked and I walked out a happy customer. Today, August 19th, I went to Hall Ford in Denbigh Newport News to make another duplicate key and the gentlemen behind the service desk told me if I didn't purchased a programmed key from them, that he couldn't do anything for me. I live in the Denbigh area and was looking to purchase a new Escape. I don't know if I should go to Hampton Wynne Ford or go to another model from another dealership??? this has left a bad taste in my mouth. More
by pfunkbail
Employees Worked With
Have to go back
August 01, 2017
The Perfect Oil Change I am a home mechanic and like to change my own engine oil. Unfortunately i was unable to loosen the drain plug. I already had the oil and filter to ac I am a home mechanic and like to change my own engine oil. Unfortunately i was unable to loosen the drain plug. I already had the oil and filter to accomplish the task. I called CW who understood my predicament and provided the solution. Bring in your F150 and we'll change your oil for you using your provided oil and filter. Lisa Anderson my service advisor took care of my appointment and the task was accomplished today. Wonderful organization and personnel. Taking care of your customers is number one priority, often spoken, this proves Hall Ford believes - and allows their managers the ability to make you feel special. More
by vpedulla
Employees Worked With
C W - Service Manager, Lisa Gaye Anderson
July 13, 2017
Service department/appointment Called & made appointment for 2pm on 7/5, immediately upon speaking with service tech,(Lisa) said she didn't have my appointment, funny, because I got Called & made appointment for 2pm on 7/5, immediately upon speaking with service tech,(Lisa) said she didn't have my appointment, funny, because I got a confirmation email. Said they were running 2 hours late. Already unhappy, because what should have been a 1 hour turned in to 3 hours, before I was informed that they couldn't fix my brake light, they had to order a module. 8 days later, going to pick it up. More
by Debbie Williams
Employees Worked With
Justin, Lisa Gaye Anderson
July 02, 2017
Excellent Customer service I had an appointment for a recall notice on my Mustang. When I arrived my service specialist was not at his desk. That's when Chris Eanes stepped ove I had an appointment for a recall notice on my Mustang. When I arrived my service specialist was not at his desk. That's when Chris Eanes stepped over and checked me in so I didn't have to wait. He continued to help me when Justin was tied up helping another customer. Chris was so pleasant and professional. The work was completed that day just as promised. I will definitely continue to go to Hall Ford on Jefferson Ave for my repair work. More
by Mimiof#8
Employees Worked With
Christopher Howard Eanes, Justin Paul Tubach
May 31, 2017
2016 Escape Service see ratings below. it says it all they deserve the highest ratings available. also have a 2011 explorer and they treat it just like a new vehicle. see ratings below. it says it all they deserve the highest ratings available. also have a 2011 explorer and they treat it just like a new vehicle. More
by esteban
Employees Worked With
Lisa Gaye Anderson
March 20, 2017
8:45am appointment 5 hours later Check in was seamless Justin had is ready! Routine maintenance add check engine light which I coded and told the service guys. Well what was supppse Check in was seamless Justin had is ready! Routine maintenance add check engine light which I coded and told the service guys. Well what was supppse to take an hour or two took 5! No snacks just water! Spent more in labor then any thing! When complained I got 30.00 off a 350.00 bill which 220.00 Was labor which breaks down to 44.00 an hour! Fluids where not top off at all, no antifreeze was all over the engine. Won't be back! More
by Perez
Employees Worked With
Justin
