Southern Hyundai Newport News

The staff was courteous and the service was efficient. My only suggestion is to make it clear if you're supposed to wait with your car when you arrive for the appointment or turn off the car and come in. My only suggestion is to make it clear if you're supposed to wait with your car when you arrive for the appointment or turn off the car and come in. I waited about ten minutes in my car until I decided to go into the service bay. More

Helpful friendly staff. More attention to details and better prep needed before handing car over to buyer is needed. More attention to details and better prep needed before handing car over to buyer is needed. More

Professional, friendly, expedite service Schedules are accommodating. The lounge area is clean. The service department is efficient. accommodating. The lounge area is clean. The service department is efficient. More

The recall items have taken forever to be completed in fact they still aren't t all corrected. fact they still aren't t all corrected. More

I was happy with the oil change day of on Saturday, however I had to miss half days work on Monday due to low oil. I had to purchase a qt of oil to make it to dealership. I lost 240.00 that day because however I had to miss half days work on Monday due to low oil. I had to purchase a qt of oil to make it to dealership. I lost 240.00 that day because of the low oil. I then waited for 1 hr 45 minutes only to be told there was no leak even though they added a half quart on top of my quart. They did reimburse me for the quart of oil, but I lost money from work and nearly 2 hrs of my time I can't back. Not sure if the oil plug was not put on properly, but 1.5 it's low after an oil change is not acceptable. More

Excellent as always I was 45min early, my appt was fir 10:30 I thought it was for 10 am, vehicle wad serviced and I was out around 10:30 10:30 I thought it was for 10 am, vehicle wad serviced and I was out around 10:30 More

I've been having issues with my car for months and the service department has been terribly uncommunicative. They were supposed to replace a cosmetic defect on my steering wheel of my new vehicle, but aft service department has been terribly uncommunicative. They were supposed to replace a cosmetic defect on my steering wheel of my new vehicle, but after doing so, somehow the horn stopped working. After repeated returns to the dealership and waiting weeks to get necessary parts, they not only didn't fix my original issue OR the new one until months later, but actually caused minor damage to my car that they also had to repair! All the while, I tried and failed to get in contact with the service department via the number provided, and they almost never answer. I'm truly shocked and disappointed by the lack of quality and competence shown by this team. More

Everyone was very nice from the time I got there until I was finished. The service was excellent! was finished. The service was excellent! More

Very helpful in an emergency Very helpful squeezing me in when I had an emergency repair pop up. They were able to get my car fixed in a timely manner. when I had an emergency repair pop up. They were able to get my car fixed in a timely manner. More

Did a great job in performing the work needed on my car in a courteous and timely manner. in a courteous and timely manner. More