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Southern Hyundai Newport News

Newport News, VA

4.7
2,855 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Hyundai Newport News is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12872 Jefferson Avenue

Newport News, VA

23608

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Showing 2,855 reviews

June 15, 2026

The maintenance team is very good but no one answers the phone in the service Dept. More

by JWOODRUFFK
Recommend Dealer
Yes
Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 15, 2026

It was a busy day in the service department but I felt I was still served in a timely manner. The availability of snacks and drinks is fantastic. It's a clean environment. The employees are courteous and fr More

by brendagrayson94
Recommend Dealer
Yes
Employees Worked With
Robert Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bradford
Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 15, 2026

They do a great job. I appreciate their value. I like the car too.?? I love you.?????? More

by bwright17
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Phillips
Jun 17, 2026 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 14, 2026

Good customer service and nice waiting area Robert was very informative and helpful and very pleasant More

by MrsLotto
Recommend Dealer
Yes
Employees Worked With
Robert Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Jun 17, 2026 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 14, 2026

Overall good Our experience at the hyundai dealership with service was overall a good experience More

by pkwiemann
Recommend Dealer
Yes
Employees Worked With
Robert Bradford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bradford
Jun 17, 2026 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 14, 2026

I got a nail in the tire on a brand new vehicle. Larry Fowler took me in check the tire and all is well. This is why I came back to Hyundai. I did not have an appointment, but he prioritized my busi More

by BDSPINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Sales also
Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2026

I got an airbag warning light with my wife and kids in the car on a long road trip. SHNN agreed to take a look on a Saturday with limited staff and no appointment, and got me back on the road within 30 mi More

by PHanover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry (service mgr)
Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 14, 2026

Carter and his team went above and beyond to find me the exact car I wanted, including the color, interior, and trim! More

by VBFLIGHTMEDIC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carter Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher beck, Eursula Giles
Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 14, 2026

Excellent and fast I arrived little bit late but they were able to take me . They took the car for check and it was chance for me to wait in the lobby which has coffee and internet access to finish some More

by hebageorgis
Recommend Dealer
Yes
Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 13, 2026

My experience at Southern dealership is always good. The wait time is reasonable. The service that I've received at Southern dealership each and every time I've taking my vehicle has been great. More

by salsoul7
Recommend Dealer
Yes
Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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