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Southern Hyundai Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,709 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Hyundai Newport News is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12872 Jefferson Avenue

Newport News, VA

23608

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Showing 1,709 reviews

February 22, 2024

Smooth, friendly, honest, respectful Would definitely go back, it is always a pleasant experience when I am there More

by ogarcia708
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 21, 2024

Things were done in less time than I expected. Everyone was curious and pleasant. The price was very reasonable. More

by HAMPTONDAVID72
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
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Feb 22, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 21, 2024

The dealership is a very good place to take your vehicle. It will work with you in every way to fix your vehicle. More

by lkmtfm763
Recommend Dealer
Yes
Employees Worked With
Brenda Messer, Brenda Messer
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Feb 22, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 21, 2024

Poor Service writer was bad and had no reasonable explanation of why it took so long to get my service done More

by Jgskwirut74
Recommend Dealer
No
Employees Worked With
Ernesto Rosado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
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Feb 22, 2024 -

Southern Hyundai Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 20, 2024

Steven, Lamer were once again great though deal with. I’ll keep coming here as long as this care for the customer continues. More

by cdiaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
K. LaMar Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Conley, Steven Smith
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Feb 20, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 20, 2024

Always great The service department is always providing prompt, courteous, detailed response to all service requests! More

by bahancock0
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Jul 08, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 16, 2024

Jeff Moien has been the main point of contact for me and the customer service he provided was great. I am assuming Ernesto Rosado was the service technician on the last visit; everything so far has gone wel More

by MARY23606
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 16, 2024 -

MARY23606 responded

Jeff Moien has been my service provider and the customer service he provided was great. I am assuming Ernesto Rosado was the service technician on the last visit; everything so far has gone well.

Feb 20, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 12, 2024

Quick and easy Was there for a state inspection. Got in and out quickly with no issues More

by lcdrdan04
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 12, 2024

Timely and noticed my car was due for state inspection so I didn't have to make a separate trip. More

by NICOLEELLIS0428
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
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Feb 13, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 12, 2024

I wouldn't say the desk staff is overly friendly. But they get the job done and that's good More

by J.RENEE_BROWN
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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