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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
595 Reviews

595 Reviews of Southern Kia Virginia Beach - Service Center

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May 27, 2025

Great customer service, care and communication with the service department. Quickly done. Informed of future services. More

by Cassandra Blakely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

Dealership was average, there was too much waiting around to close the deal. Finance department was way too pushy on adding extras, and the whole process is a PIA! We were there for 3 hours, asked to return More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
May 26, 2025

We appreciated that we were able to get in for an oil change quickly. Thanks for great service! More

by chuckcrews61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
May 26, 2025

I arrived early for a state inspection and oil change without an appointment and left in a reasonable amount of time More

by Niceneicie
Recommend Dealer
Yes
May 23, 2025

For an under staffed dealer they did a good job. There was a question about weather my 3500 had grease fittings or not so I showed/told them where they were. Then I just brought it home and greased More

by AUTOMOTOYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

Took in for a safety recall. Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they More

by antoniolopezcardona208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Much improvement is needed for service advisors, service scheduling system, and teaching all employees to be mindful of their language and conversations in hearing distance of customers. Gave two stars beca More

by powermech08
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names and received no paperwork
May 21, 2025

There was some confusion regarding my maintenance program. The service manager took care of the required service and straightened out the issue. More

by mwdetraglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names. There was three…
May 21, 2025

This place had Nice people and good service! !! I'm really glad I got my car from them!!! :) More

by cutechick98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Willie
May 21, 2025

Always get excellent customer service. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. More

by MFDURANT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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