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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

4.0
220 Reviews

220 Reviews of Southern Kia Virginia Beach - Service Center

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May 09, 2024

Very professional staff that were very courteous and thorough. Definitely a credit to your organization More

by ramitch54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
May 09, 2024

Never answer the phone. Long wait for appointments. I will never buy another Kia because of this service I get. More

by TEMANAGER1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Southern Kia Virginia Beach responded

"TEMANAGER1802" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 09, 2024

Service Center is horrible… my oil change took 1 hour and 45 minutes, and I had an appointment. No one told me why it was taking so long. More

by hkellett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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May 14, 2024 -

Southern Kia Virginia Beach responded

"Hkellett" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2024 -

hkellett responded

I am a customer… I bought my2023 Kia Sportage at this dealership. Update YOUR records.

Helpful
May 08, 2024

Service Agent was prompt, knowledgeable and advised of both scheduled service actions as well as recommended additional service actions recommended for next scheduled appointment. More

by mnsflddk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 08, 2024

Scheduled a recall service a month in advance. I dropped the car off for the service only to be called a few hours later saying they had to order the parts. She person that scheduled the service k More

by Jssawz
Recommend Dealer
No
Employees Worked With
Tracy Barkus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Kia Virginia Beach responded

"Jssawz" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 07, 2024

Service was fine on my oil change, but did not have the update for My GPS system which sort of bothered me More

by mmassey6912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Kia Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
May 07, 2024

Terrible service Not organized I had too clean my car inside after the service was complete More

by SUE6ROX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know who did service
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May 08, 2024 -

Southern Kia Virginia Beach responded

"SUE6ROX7" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 07, 2024

Nice & clean, customer service was excellent waited the amount of time they said. Enjoyed the experience More

by hmmcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Kia Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
May 06, 2024

They were very slow I showed up for my appointment. They were very slow 3 and 1/2 hours later they were finished with a 15 minute repair More

by KOLD1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

Helpful
May 06, 2024

No recomiendo ; no cumplen con lo que prometen no lo recomiendo no lo recomiendo no lo recomiendo More

by jefftoons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Southern Kia Virginia Beach responded

"Jefftoons" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
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