Southern Kia Virginia Beach

I brought my GMC Acadia in for two different problems-My AC, temp gauge ,and monitors in my car were not working. My monitors are still not fixed properly. The screens are still making noise and bouncing b AC, temp gauge ,and monitors in my car were not working. My monitors are still not fixed properly. The screens are still making noise and bouncing back and forth between screens etc. so only the temperature gauge was replaced and fixed. It was extremely difficult to get an appointment to get my Acadia in to the shop to begin with and now to have to reschedule another appointment I am sure will take another several weeks. I have taken my vehicle to GMC Southern since I purchased it 6 years ago and I was told when I tried to schedule it originally they were booked with appointments for "oil changes" for over 4-6 weeks. At the time my maintenance light had come on, my temperature gauge had stopped working all of a sudden and the monitors had started going haywire. I was very disappointed in the service I received and the fact that I had to speak with a supervisor to get an earlier appointment was disappointing. We just purchased a new truck and decided against a GMC specifically because of the service we had received from the dept. and went with a Toyota Tundra. I would not recommend Southern again in the future for this reason. The response we keep hearing is that "people are quitting are quitting" and they "no longer have people to service vehicles". That is a shame. Also my vehicle was apparently ready on day 4 however the person had "quit" again and no one called during the holiday weekend to tell my husband until he called the following Monday so they had my vehicle for a week. (I was out of town) More

Always friendly and helpful. This time went above and beyond as I was there to have a State Inspection and no inspector had shown up, so calls were made and an inspector arrived This time went above and beyond as I was there to have a State Inspection and no inspector had shown up, so calls were made and an inspector arrived. More

I am always treated well there. Services are 1st class. Car is returned clean, and vacuum. No problems. Services are 1st class. Car is returned clean, and vacuum. No problems. More

Very friendly But slow I had an appointment Could have been handled faster Friendly add more staff have been handled faster Friendly add more staff More

Very professional and informative. The staff were really friendly. I will definitely return for service on my Buick Enclave. The staff were really friendly. I will definitely return for service on my Buick Enclave. More

Ver friendly upon arrival and most importantly was out the door within an hour or so. the door within an hour or so. More

I spent 4 hours waiting for a “express service” oil change. Why do you recommend oil changes every 5000 miles when the owners manual recommends 8000 miles? change. Why do you recommend oil changes every 5000 miles when the owners manual recommends 8000 miles? More

My BRAND NEW car has been in the shop since Tuesday. It is Saturday and I have no updates. I have owned the car for one month and it has been in the shop half of that. Went to check on it in person Toda It is Saturday and I have no updates. I have owned the car for one month and it has been in the shop half of that. Went to check on it in person Today and it was unlocked AND the upholstery was ruined with grease covered hands. Never have I experienced this kind of customer service or poor quality in a new car. More

I was very happy with the work that was done and we recommend others to come and get their car done recommend others to come and get their car done More

Terrible experience I had my car towed to them on Tuesday morning and was told would have an assessment that afternoon of course this didn’t happen after numerous calls and visits and was told constantly the morning and was told would have an assessment that afternoon of course this didn’t happen after numerous calls and visits and was told constantly they were understaffed so basically tuff finally after the third day was called in the late afternoon what the issue was but would have to wait an additional 3 days just to see if part arrived then of course wait for it to be installed I searched for another place for half the price so I had to get it towed again and the other place took care of it the same day Never an apology or any type of consideration for being a repeat customer who actually bought my vehicle from this dealer Very bad experience More