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Southern Kia Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
3.7
619 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2369 Virginia Beach Blvd

Virginia Beach, VA

23454

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Showing 619 reviews

July 09, 2024

Andrew did a great job helping me find my vehicle. Everyone was super nice at the dealership. More

by rickytday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew from GMC
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Jul 09, 2024 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 07, 2024

Disorganized intake and pickup process. Got an oil change and tech did not replace the next service reminder sticker. More

by jcanedy10
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Southern Kia Virginia Beach responded

"Jcanedy10" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 07, 2024

Technicians great but service desk and billing difficult with over selling confusing and coupons denied More

by pva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Jul 08, 2024 -

Southern Kia Virginia Beach responded

"PVA" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 05, 2024

I wanted an early appt. And they were very accommodating. I had a lot of work done and they finished in record time and I am very satisfied with the finished product. I re More

by SONIAE211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 04, 2024

Service is bad didn’t fix my problem-stayed all day 15 . Not able to reschedule because the computers are down More

by Lacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy Barkus
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Southern Kia Virginia Beach responded

Lacy. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 03, 2024

Service Manager was great. The other staff not so much. - not friendly. Felt like repair customers were not a priority. Dealership was difficult to get in and out of for serv More

by bonhambrenda5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Southern Kia Virginia Beach responded

Thank you for bringing this to our attention, Brenda. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 30, 2024

Your signage is awful. It took me 15 minutes to figure out how to get to the service area. Drove in between new cars through a narrow path not knowing where I was going… se More

by Dani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Southern Kia Virginia Beach responded

Dani. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 29, 2024

Recall service, kept intouch, servicing was having a rough Monday morning, but still got me in and out super quick, just over an hour. My only gripe would be getting to and parking at the service dept. More

by Catgirlvabch
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Southern Kia Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 28, 2024

Purchased vehicle here so I come for the free oil change and the mechanics know the car More

by DPALMER_3
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 27, 2024

People are pleasant. The TV in the kids room didn't have a working remote and the toilet in the women's restroom wasn't working properly. More

by kismet.madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IDK the names of the individuals
Report | Print
Jun 27, 2024 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

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