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Southern Kia Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
3.7
618 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2369 Virginia Beach Blvd

Virginia Beach, VA

23454

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Showing 618 reviews

June 25, 2024

Can never get a hold of them and they never give updates really didn’t fix anything told us to wait for a recall letter not the friendliest people More

by BLSorenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Sparks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2024 -

Southern Kia Virginia Beach responded

"BLSorenson" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 24, 2024

The service was exceptional and the employees made my experience very well. They tried to accommodate my schedule as best as possible. More

by tasher757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Southern Kia Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 24, 2024

They did a great job solving an unexpected valve problem. I appreciate how they worked through the warranty coverage to ensure I had a good experience More

by EEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Jun 25, 2024 -

Southern Kia Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 23, 2024

they are great -cocerned about customers. -------they were fast to make a future appt....................plus someone wanted to sell me a new car ---- More

by RICHOCEAN9200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Southern Kia Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 22, 2024

I was treated with respect and make everything went perfect . I did not make a mistake by buying a car from kia. More

by DIANASMITH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Southern Kia Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 21, 2024

I went in for an oil change and two recalls. Only one recall was performed and I’ve since received numerous emails from the dealership saying that either that I’ve missed my appointment and shou More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service rep is not listed.
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Jun 25, 2024 -

Southern Kia Virginia Beach responded

"Anonymous" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 18, 2024

I felt that the service manager wasn’t trying to give me the best price for the 2 tires that they quoted me. I can’t believe that when I bought the car that they never informed me that I couldn’t leave my More

by stallard6988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
3.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Southern Kia Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

Can never get through to talk to anybody. Can never get a phone call back. My car was left in An area that flooded and I had standing water in my backseat. The first time I had, my car looked More

by MRM2443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t say that it’s the employees as much as the whole system is broken
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Jun 18, 2024 -

Southern Kia Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jun 18, 2024 -

MRM2443 responded

Marcella Truitt 757-635-8441 MRM2443@iCloud.com

June 17, 2024

Great service, great representatives, and an outstanding customer waiting area. More directions to the service area would help. More

by WAYNESWORLD1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 17, 2024

Staff is always friendly and professional. Work is completed in a timely manner. Additional/optional work is offered but not pressured. More

by MELBROWN900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Southern Kia Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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