Southern Kia Virginia Beach

Was charged for service that was not completed and only after observing the proof that the service was not completed was I refunded the money. I wonder how many people they have gotten over on! after observing the proof that the service was not completed was I refunded the money. I wonder how many people they have gotten over on! More

I was very disappointed with the entire experience. I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for over an hour but no one bothered to let me know. I saw the name of the person to contact if I had any questions on the paperwork so I immediately called and left a message. I’ve never received a response. However I’m not completely surprised by this as the buying of my car 6 months before was much the same. The kid that sold it to me couldn’t explain any of the features and was going to call me to set up a time to come back so he could show me everything. Still waiting on that call, thankfully not holding my breath. More

Worst service ever I'm not coming back. Had my car all day did diagnostic cost me 295 and did nothing never called me back. I had to go in and get my car it took and hour to get it and and Had my car all day did diagnostic cost me 295 and did nothing never called me back. I had to go in and get my car it took and hour to get it and and they didn't even put a rejection sticker on it. More

The customer service was unusually bad. My car was towed there in the evening and sat there all day with no one looking at it. I had to tell them it was under warranty before they would t My car was towed there in the evening and sat there all day with no one looking at it. I had to tell them it was under warranty before they would touch it even though they had all day to look at a computer to figure it out. More

Great customer service and very pleased with the mechanical work that is done on my vehicle. mechanical work that is done on my vehicle. More

I have been coming here for years. Over the last few years, it has gone downhill. The phone system has been broken for sometime. Mentioned it several times. Diagonostic fee increas Over the last few years, it has gone downhill. The phone system has been broken for sometime. Mentioned it several times. Diagonostic fee increased, credit card fee now imposed????? Most people have to use credit cards due to the costs of repairs. Just because you got a new system, doesnt mean you pass the cost on to the consumer. My last repair, seemed good, after waiting for a shuttle for an hour, after drop off, i ended up taking a lyft. Unfortunately, 3 days after the repair, all my service lights came on, barely driveable. Again, have to take lyft to get home to work and then again once the repairs are complete. The service managers are great. I just think they are overwhelmed and need more help and or training. More

The service tech was very polite and accommodating. She listen to my questions and explained everything in a way I could understand. She was very transparent with the estimated costs associated with She listen to my questions and explained everything in a way I could understand. She was very transparent with the estimated costs associated with the service I inquired about. I overall would say my experience was excellent. More

They were so quick and Duda fabulous job Staff are always so supportive and helpful so supportive and helpful More

I worked with 3 people and all we great. I would always recommend them to anyone I would always recommend them to anyone More

RT was great, had my carnival inspected and a tire rotation done within two hours. rotation done within two hours. More