Southern Kia Virginia Beach - Service Center

Ashley was responsive after we went to the manager. Impossible getting information. Short and/or incomplete diagnosis. No cause given only 'need a new engine' Payment by phone wasn't run until several Impossible getting information. Short and/or incomplete diagnosis. No cause given only 'need a new engine' Payment by phone wasn't run until several days later after being told it had been complete More

Shelby is a really great service advisor! She did a phenomenal job explaining my services performed and answered all my questions and concerns. She is a really great asset to Southern Kia! She did a phenomenal job explaining my services performed and answered all my questions and concerns. She is a really great asset to Southern Kia! More

Professional kind sales people and finance folks. We appreciate their help purchasing our new car We appreciate their help purchasing our new car More

Great service an also quick waited no longer then 30 minutes they also cleaned my car minutes they also cleaned my car More

I have always been impressed with service and personal. I have owned three kia cars. I have owned three kia cars. More

After work was done, more damage arose. No prework video done. Told GM would call, no call. Phone system is horrible. Threw 3% CC charge on customers with no warning. Bad business No prework video done. Told GM would call, no call. Phone system is horrible. Threw 3% CC charge on customers with no warning. Bad business More

Job not completed properly. Need to take it back to complete the job. Not satisfied. Need to take it back to complete the job. Not satisfied. More

Dealership damaged my vehicle and left me no choice but to pay for it myself to get it fixed. Reported services was done but it was not. Replace the wrong part which caused another delay in my repairs to pay for it myself to get it fixed. Reported services was done but it was not. Replace the wrong part which caused another delay in my repairs More

Addressed the issues but was unable to accomplish all of the concerns I had to no fault of their own. Ashley at the reception desk of service was amazing and went above and beyond to make sure I was ok with the concerns I had to no fault of their own. Ashley at the reception desk of service was amazing and went above and beyond to make sure I was ok with what was and was not done. She is truly an asset to your group. More

The worst experience that I have ever had at any dealership . As a fleet manager I deal with dealers all over the USA . The first location was unable to diagnose or repair after 6 weeks they finally dealership . As a fleet manager I deal with dealers all over the USA . The first location was unable to diagnose or repair after 6 weeks they finally sent it to another location . I was not able to get any updates on the diagnosis or repair in a 6 week timeframe only excuses . And nobody would respond to e-mails voicemails or text More