Southern Kia Virginia Beach - Service Center

Service was great. Service advisor was friendly and helpful. Will be returning for future services. Service advisor was friendly and helpful. Will be returning for future services. More

My appointment was scheduled months ago ,on the day of the drop off ,I was told they have to order the part ,and that can take couple of days. the drop off ,I was told they have to order the part ,and that can take couple of days. More

Everyone was courteous and helpful. Service was quick. Very professional. I have recommended Southern KIA to my friends Service was quick. Very professional. I have recommended Southern KIA to my friends More

Fast service and really helpful staff. Highly recommended. RT, Rob and Shelby are awesome. Thank you Highly recommended. RT, Rob and Shelby are awesome. Thank you More

I am always pleased with the service I receive. Everyone is always kind and professional. Everyone is always kind and professional. More

Car broke down after 2 months of having it. Bought it used from Kia Williamsburg. They didn’t check the engine thoroughly and consequently had my warranty claim denied. I had to have the car to Bought it used from Kia Williamsburg. They didn’t check the engine thoroughly and consequently had my warranty claim denied. I had to have the car towed to Williamsburg to have a real technician perform actual diagnostics on it where they found metal shavings in the oil. I am a single parent with 2 kids and haven’t had a car for almost a month as a result of the incompetence of your technician. More

Friendly, courteous service. Drop off was easy and pickup as well. I do miss the car wash Drop off was easy and pickup as well. I do miss the car wash More

The gentleman that served me (sorry don't remember his name) was efficient and went out of his way to ensure that my car service was completed in a timely manner. The service at this dealership has been h name) was efficient and went out of his way to ensure that my car service was completed in a timely manner. The service at this dealership has been historically horrible - it felt like the focus was entirely on profit, and in the case of the service department avoiding providing any of the free services customers were guaranteed. This past service experience has shown me that significant improvements have been made. More

I use this place because it’s the only Kia dealership in the area but the customer service is horrible. They don’t provide loaners even though they provided it as an opinion when booking an appointment. It the area but the customer service is horrible. They don’t provide loaners even though they provided it as an opinion when booking an appointment. It would be better if they just explained this prior to the appointment. What was the point of an extended appointment date if there was never a loaner available? Some of the service attendants lack in customer service and courtesy. Good Communication sounds like this, good evening how can I help you? Did you have an appointment or are you looking for drop off services? It was more like Hey you have an appointment and aggravation that I even came in. Not to mention I had an issue before getting routine maintenance and left with brakes that didn’t work. I almost got into an accident because when I pressed my brakes I still drifted in an intersection. when I came back and they realized what they did wrong, they said that’s our fault we will take care of it no charge to you. But why did you give me a car and didn’t inspect performance? What if I did get into an accident? Not to mention calling about 15-20 minutes before closing to tell me my vehicle is done when I had an Appoinment and dropped off my car early for an oil change and it took over 3 hours. More

Frank John, the Service Manager was very helpful and accommodating. He needs to be commended his efforts. accommodating. He needs to be commended his efforts. More