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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
718 Reviews

718 Reviews of Southern Kia Virginia Beach - Service Center

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August 18, 2025

Clean, fast, great service Loved the video of the inspection and how the car was vacuumed More

by meganfarabaugh
Recommend Dealer
Yes
Employees Worked With
Elaina
Aug 21, 2025 -

Southern Kia Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 17, 2025

In for routine oil change, was in and out in less than an hour. Another flawless service! More

by aldridgejl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Southern Kia Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 15, 2025

Staff is friendly and helpful. Service is on time and they do not keep you waiting for too long. More

by freefifty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Kavula
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Southern Kia Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 14, 2025

Very quick turnaround, was not even there for an hour. Definitely appreciate the efficiency. It is a little challenging to speak to someone in the phone if you have a question afterwards, though. More

by jedi5464
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Baker
Aug 21, 2025 -

Southern Kia Virginia Beach responded

Thank you for taking the time to provide us with this feedback.

August 13, 2025

Do not take your vehicle to this place to get repaired. They obviously have no clue what they are doing and then once you call them out on it and expose them they will Dodge you at every expense and not re More

by hamptonroadshomeandcommercial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wes Kavula
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Southern Kia Virginia Beach responded

Thank you for bringing this to our attention, Anthony. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 13, 2025

Took me in even though I registered online. Dealership showed nothing on the online register and they stated to me that when you book your service online, nothing synchs up with dealership comp More

by perrytt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

August 13, 2025

RT did a great job getting my car in for service, inspection and sensor replacement. I dropped it off at 07:00 and he called me at about 1 PM to let me know the car was ready. Thank you RT. More

by IJDISME0183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 13, 2025

Took way too long to receive my vehicle only to get it back broken. Had to fix the issue with the vehicle myself out of my own pocket. More

by samperrotta025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikey
Aug 13, 2025 -

Southern Kia Virginia Beach responded

Thank you for bringing this to our attention, Sam. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 13, 2025

Mechanics and staff are very knowledgeable with every question that is asked if them. I will definitely choose this dealership over all others. More

by mike.glass2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Southern Kia Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 13, 2025

I was pleased with the service writer very helpful and courteous much more so than my previous service writer More

by Lamar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Baker
Aug 13, 2025 -

Southern Kia Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!