Southern Kia Virginia Beach - Service Center

Robin and David were great. They both kept me up to date and progress tracking down a part. When the part arrived I was scheduled for maintenance within 24 hours. Great experien They both kept me up to date and progress tracking down a part. When the part arrived I was scheduled for maintenance within 24 hours. Great experience working with them both. More

Service appt started when scheduled and completed when predicted. All scheduled service work was completed as per plan. predicted. All scheduled service work was completed as per plan. More

Very good service, everyone is polite and professional. Nice waiting area. Scheduling was very easy Nice waiting area. Scheduling was very easy More

Customer service straight to the point. Honesty is the backbone of Dealer/ Customer's. returning for continuous servicing and repair of vehicles. Southern Kia portrays the saying, " A happ Honesty is the backbone of Dealer/ Customer's. returning for continuous servicing and repair of vehicles. Southern Kia portrays the saying, " A happy customer is a returning customer More

Everything was very beautiful on the oil change and tire rotation. I was very happy with everything rotation. I was very happy with everything More

This is the second time I have been here, after purchasing my kia from the location. Everytime I call, no one answers. They call back, but sometimes it takes a few rounds of phone tag before you ge purchasing my kia from the location. Everytime I call, no one answers. They call back, but sometimes it takes a few rounds of phone tag before you get through or it is so loud in the background you cannot hear well. Also, my radio has not been working for 5 months now and they are not fixing it. Apparently they do not have the needed materials, but there neighboring facility in greenbrier does. You would think they could borrow the needed materials or set me up with an appointment there, but insstead have been almost no help towards a solution. More

The service was so slow and they never communicated with us at all. Our car has been in the shop for over 5 weeks and is still there. I will never buy a kia again from this location. us at all. Our car has been in the shop for over 5 weeks and is still there. I will never buy a kia again from this location. More

As. a new customer, they had no hesitation in scheduling me right away. I was very impressed. a new customer, they had no hesitation in scheduling me right away. I was very impressed. More

Southern kia is a very friendly and helpful dealership to work with. Would recommend them to anyone wanting to buy a KIA vehicle. work with. Would recommend them to anyone wanting to buy a KIA vehicle. More

Service center is extremely slow and lackluster with the service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to service. Some of the worse customer service I’ve ever experience in my life. They held my car for over a week and I would always have to call them to get answers. They never reached out to me to give me updates or inform me on when the vehicle was getting looked at. Held the car for 9 days total. I called Casey Kia in Newport News and they are leaps and bounds ahead of this location. The gave me an appointment day of and actually looked at the vehicle the next day. The even had a solution for me after only two days of having the vehicle. I understand some dealerships and shops are overwhelmed with cars and also that there’s a shortage of mechanics, but the communication was terrible from Virginia Beach! The conversations over the phone were disrespectful and there were no answers when I called except, “We’re working on getting to it. Maybe by the end of the week. We’ll see what we can do”. No sense of urgency or empathy from this shop at all. Newport News even hooked me up with a rental. Virginia Beach did not even offer me a rental or give me an option for one after holding my car for 9 days. I know some things are out of our control and situations at certain locations vary, but the communication and care form the VA beach location needs to be better. They need proper training on customer service and professional development. More