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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
651 Reviews

651 Reviews of Southern Kia Virginia Beach - Service Center

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June 10, 2025

It's better than most dealerships I've been to but they need to improve keeping on keeyour appointment time. Four hours for an inspection is not good business. More

by STEVEN.GERBER9378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

We value and appreciate your business, Steven. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 09, 2025

I made an appointment to have my car serviced and was told I would get a call later in the day for pickup. I got a call, but to tell me that my car hadn’t been looked at and it would be seen the next day More

by rhiannont25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

"Rhiannont25" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 09, 2025

Friendly, fast and efficient! What more can you ask for? Didn’t try to sell me anything I didn’t need. More

by SBELMER0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 09, 2025

Everything was taking care of well. The summary video was very nice. I will recommend this service to others. More

by VERN1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 08, 2025

Good communication Polite very knowledgeable about what was going to happen when I dropped my car off for service. More

by Letisha79
Recommend Dealer
Yes
Employees Worked With
Robert Baker
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 07, 2025

service was quick and fast staff were wonderful and they dropped me at work and picked me up as well on time More

by RAVURI.SURESHKUMAR6540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 06, 2025

I was able to get a service appointment in a timely manner and I really enjoyed the video from the service technician afterwards. More

by kennybgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 05, 2025

Great inventory ,t. j.had great delivery ,very clean dealership ,needs more room for parking ,detailing needs improvement More

by BPAGE7120
Recommend Dealer
Yes
Employees Worked With
Tj
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June 05, 2025

Friendly people Quick service time. Parking was not easy to get. Not too busy just not much space More

by SportyownerAlex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Kavula
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 05, 2025

The simple/common part needed for my repair was not in stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. More

by ANDHORTON2992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
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