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Southern Mazda Newport News
Newport News, VA
889 Reviews
ABOUT US
THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS
The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 889 reviews
April 01, 2026
BELL WAA VWRY PROMPTS AND KNOWLEDGEABLE SHEBDID ALLNSHE COULD TO GET ME ON THE ROAD WUTH AS SMOOTH TRANSITION AS POSSIBLE. COULD TO GET ME ON THE ROAD WUTH AS SMOOTH TRANSITION AS POSSIBLE. More
by dezzy83
Verified Customer
April 01, 2026
I know ? ? My experience with the dealership has been very great. There can be no complaints when the workers are very polite friendly respectful and treat the ? My experience with the dealership has been very great. There can be no complaints when the workers are very polite friendly respectful and treat their customers with a loving and caring attitude More
by KATHLEENG23011
Employees Worked With
Aiden and kenyan1
March 31, 2026
Great customer service while in the dealership however there is a bit of difficulty getting ahold of the service department and getting a call back after leaving voicemails. Other than that, lovely place there is a bit of difficulty getting ahold of the service department and getting a call back after leaving voicemails. Other than that, lovely place with great people and good service !!!! Ayden is a very nice and helpful service representative!!! More
by AMEDDERS23
Employees Worked With
March 31, 2026
Thanks The service department gave great customer, always kept me informed of what was going on with my vehicle until it's was time to check, asked if I need something to drink up, very pleasant kept me informed of what was going on with my vehicle until it's was time to check, asked if I need something to drink up, very pleasant More
by rpartman0
Employees Worked With
Dr
March 28, 2026
Your Service Managers lack in follow through in regards to information about the status of vehicles or at minimum returning phone messages. One of the managers I spoke to, acted like I was more of an incon to information about the status of vehicles or at minimum returning phone messages. One of the managers I spoke to, acted like I was more of an inconvenience instead of a valuable customer. More
by hope.callis
Employees Worked With
I don't know the names of the service department managers
March 28, 2026
I had a great experience at Southern Mazda in Newport News! Aiden in the service department was fantastic — he kept me informed every step of the way with clear, timely communication, so I always knew ex News! Aiden in the service department was fantastic — he kept me informed every step of the way with clear, timely communication, so I always knew exactly what was going on with my vehicle. What really impressed me was the quick turnaround time. I was back on the road much sooner than expected. If you need your Mazda serviced, ask for Aiden — you won't be disappointed! More
by CHARLES.REOLIZO
Employees Worked With
Aiden
March 27, 2026
I wanted to provide direct feedback on my recent experience with Southern Mazda, as it was extremely disappointing and highlighted several breakdowns in process, communication, and customer service. experience with Southern Mazda, as it was extremely disappointing and highlighted several breakdowns in process, communication, and customer service. From the start, I was quoted and shown a specific vehicle and deal structure that ultimately did not align with what was actually available. This created confusion early on and set the tone for the rest of the experience. As I moved forward in good faith, expecting consistency, I instead encountered multiple instances of misinformation and shifting details. Over the course of Saturday through Tuesday, I spent more than 15 hours at the dealership attempting to finalize this purchase. This was not due to normal negotiations, but rather ongoing inefficiencies, lack of internal alignment, and repeated need to re-address issues that should have been handled upfront. When I began asking for clarification or pushing back on discrepancies, the level of professionalism declined. Communication became defensive rather than solution-oriented, which made an already frustrating process even more difficult. The situation ultimately escalated to the point where I had to work directly with a General Manager. While I appreciated the reassignment in an effort to resolve things, the execution still fell short. On Tuesday alone, after spending approximately 8 hours at the dealership, I was presented with the wrong vehicle—a premium trim instead of the premium plus I had been working toward. When I pointed out the difference, I was told it was “basically the same,” which is not an acceptable resp More
by KYLIERAFFI123
Employees Worked With
Belle, Byron
