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Southern Mazda Newport News

Newport News, VA

4.6
468 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 468 reviews

May 21, 2025

Thank you for your stellar service. I will definitely return in the future with my other vehicles. Took great care of my Audi Q7. More

by yelsew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 11, 2025 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 20, 2025

We truly appreciate your ability to fit us in whilst on vacation visiting family! We will be back and will recommend you to my friends and family in the area, thank you! More

by JSRUSHLAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jun 11, 2025 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 20, 2025

I was told the inspection was free. I paid $20 for it. I would have like more transparency. I like having an appointment. More

by winzerleah
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
Toney Richards
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

The oil change and inspection were free. That was unexpected. This has been the dealership where I've bought my Mazdas and the only place where I get them serviced. I've been very pleased. More

by VANDENBURGHART
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
I've worked with Cleon in the past, who was excellent. Don't recall the name of this service Dept. person, but also very nice and competent.
May 16, 2025

I was easily able to change my appointment on line and when I got there they took me right away. More

by mike.mizelle1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service department
May 16, 2025 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 16, 2025

Outstanding service and superb customer service. I will certainly be back for mr scheduled service and will recommend to my friends. Keep up the outstanding job!!! More

by Neat2bme@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service Department — Ayden
May 15, 2025

I have had several bad experiences at this Mazda and I have decided that I will not be using them again. The service employees are incompetent and I have also left several voicemails that have still not b More

by DONNAGROSKOPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea who their names are other than Cleon and he isn’t shown.
May 16, 2025 -

Southern Mazda Newport News responded

We value and appreciate your business, Donna. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 15, 2025

I had an amazing experience at Southern Mazda in Newport News,truly the best dealership I’ve encountered in all of Hampton Roads and even up through Northern Virginia. They made me feel comfortable from sta More

by Jsanford7713
Recommend Dealer
Yes
Employees Worked With
Tim and Kendell! Also the GM was great!
May 16, 2025 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 14, 2025

I have been impressed with the high quality of service and the speed of service. I will be back! More

by William.thomas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden stern
May 16, 2025 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 14, 2025

We had a 10:30am appointment for a State Inspection. My car was not taken back for service until 12:15pm. Then at 1:15pm I was told there was a repair needed in order to pass inspection. That added on a More

by ashleighlewis79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any of these departments
May 16, 2025 -

Southern Mazda Newport News responded

Ashleigh. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

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