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Southern Mazda Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.5
763 Reviews
ABOUT US THANK YOU FOR CHOOSING SOUTHERN MAZDA NEWPORT NEWS The team at Southern Mazda Newport News would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Mazda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Newport News, you can always count on the professional technicians in our Mazda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Newport News count on the high-quality vehicles and services found at Southern Mazda Newport News, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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12602 Jefferson Ave

Newport News, VA

23602

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Showing 763 reviews

March 10, 2026

Absolutely fantastic customer service, but the five hour wait time was unexpected! Luckily, I had brought a lot of things to do with me and Mark Thomas was fabulous about keeping me up-to-date on what was g More

by ctpadilla75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas, Logan
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Mar 11, 2026 -

Southern Mazda Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 07, 2026

I made an appointment for service with your automated system. I never recieved a confirmation. When I called, the appointment was on the wrong day. The service appointment went fine after the scheduling More

by c.snyder124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Mar 11, 2026 -

Southern Mazda Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialmzn@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 07, 2026

Very fast, very good communication. No pressure for services. I am looking forward to the next service. More

by walz.jack
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Chanice Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 06, 2026

The car cx-30 is fantastic & so far the service dept is also.Thank you ! More

by sarifaswitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylyn Brakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Byron Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 06, 2026

Had my 2014 CX-5 towed there for malfunctioning PCM. Excellent service and Ayden is great More

by MICHAELITO.VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden Stern
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Mar 11, 2026 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 05, 2026

Been dealing with them for years and they have took care of me very well since then. More

by jclee1059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden Stern
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Mar 11, 2026 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 05, 2026

Great customer service there were snacks and water in the waiting room. Went in got routine maintenance and was out within 2 hours. More

by MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
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Mar 11, 2026 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 04, 2026

Always a pleasure to bring my car in for service. The team takes great care of me and my vehicle n More

by Hans
Recommend Dealer
Yes
Employees Worked With
Ayden Stern
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March 04, 2026

Ayden took fabulous care of me and my service needs. So helpful polite and professional. I will always be a client of his More

by AYDENSSTERN47
Recommend Dealer
Yes
Employees Worked With
Ayden
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March 03, 2026

Perfect customer service. I couldnt be happier with how I was greeted and how quickly service was rendered by Mr Mark Thomas. More

by gozorakgogo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
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