Southern Mazda Newport News

My representative was impossible to get in contact with. He didn’t return messages and upon pickup there was confusion where the keys were. I was helped by another representative during drop off and he was He didn’t return messages and upon pickup there was confusion where the keys were. I was helped by another representative during drop off and he was very helpful. More

Thomas, was friendly, intelligent and informative. The work was done quickly and efficiently. The video was very helpful. The work was done quickly and efficiently. The video was very helpful. More

The people were super nice had great service felt like i worked there my self with them talking to me explaining everything and making sure i knew everything that was going on with my car I have had many ca worked there my self with them talking to me explaining everything and making sure i knew everything that was going on with my car I have had many car brands but mazda is definitely the best I have ever had and my family will continue to buy from them More

Thomas was extremely helpful, attentive, and responsive. He went above and beyond to ensure we had a great experience He went above and beyond to ensure we had a great experience More

Was able to get the service I wanted. I do love that the mechanics send videos of what needs to be fixed, please keep that feature. I wish the mechanic wouldnt try charge $100+ for simple I do love that the mechanics send videos of what needs to be fixed, please keep that feature. I wish the mechanic wouldnt try charge $100+ for simple fixes though. More

I roll in and Aidan has the plan of action for my Mazda set. Thoughtful and Clear ?? set. Thoughtful and Clear ?? More

Amazing service! You made a normally mundane car service enjoyable. Thank you so very much! You made a normally mundane car service enjoyable. Thank you so very much! More

Miko answered all of our questions and was very pleasant and professional throughout the entire process. and professional throughout the entire process. More

Communication was incredibly poor, I needed a simple task taken care of that took over a day to just get scheduled. I called the dealership the first day 6 times and most of the phone called ended with them taken care of that took over a day to just get scheduled. I called the dealership the first day 6 times and most of the phone called ended with them saying they would call me back which they never did. Then when my car was done I had no idea, which is partially my fault because I missed it in the video, but I had just assumed someone would reach out saying my car was ready to be picked up. I finally called at 5:20 asking if my car was ready and was told it was, but to come back tomorrow instead of today since they’re about to close. I told the guy I would be there before 6. I was already in a car ready to go and would have been there well before closing. He kept insisting to just come tomorrow. I didn’t have a ride that day and had to call an uber. This was already frustrating because I already lost another day without my car due to never hearing back from anyone when I tried to schedule the initial appointment. Frankly, I love my Mazda but after this experience at the dealership I will never come back. If I stick with Mazda as a brand I’ll commute to a different dealership and I’ll just have my car serviced at a local auto shop. I work in customer experience and would be pretty upset if anyone on my team did this. The only reason I’m giving 2 stars is the actual job was done correctly. This has been a couple weeks now because I was choosing to let it go, but since I’ve received a few messages now i figured I would just do it. More

It was good, fast and no hassle The tech got me in and out pretty quickly, 1hr for rotation and oil change out pretty quickly, 1hr for rotation and oil change More