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Southern Oregon Subaru - Service Center

4.1

3 Lifetime Service Reviews

3103 Biddle Road, Medford, Oregon 97504

3 Reviews of Southern Oregon Subaru - Service Center

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August 06, 2018

"Stephan Abrams"

- Automobile

Please commend Stephan Abrams for his service during the past 15 years, plus. We bought our Volvo from your dealership and have had it serviced there since. Stephan has always be helpful and tolerant of my needs and prompt responding. Many thanks.

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Recommend Dealer
Yes
Employees Worked With
Stephan Abrams, Service Dept.
October 07, 2016

"Selling air filters is their specialty "

- Subaru review

The service department sure got this down. Every senior will say yes to replacing an almost not dirty air filter All it needs is a little bit vacuuming the filter. It feels almost like a scam My daughter told me not to go for it. Ignorance is sure expensive around here. The express service is so slow that we decided to do the oil change elsewhere.

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Recommend Dealer
No
Employees Worked With
Do not know
Jul 21, 2017 -

Southern Oregon Subaru responded

Regarding air filters: We value every customer, and want to be as transparent as possible, and we also want their Subaru to perform at its best. The best way to do that is by allowing it to breathe clean air. Same goes for the in-cabin micro filter (the one for the HVAC system that cleans the air in the vents). When the filter is dirty we show it to our customers, along with a new one, so that they can see the difference (95% of the time the filter is clean enough so we don’t need the customer to consider replacing it). For dirty filters, vacuuming alone is often not enough to clean out embedded dirt, hair, and assorted particles. If the customer decides to replace it, great. If they choose to not replace it, no problem. We don’t want our customers to feel pressured. Regarding our Express Service: We try very hard to get our customers in and out in a timely fashion, usually under an hour, including a complimentary car wash (opting out of the wash will save 15 – 20 minutes; just let us know). As we are always looking to improve, we appreciate your feedback and will use it to get better at what we do. Bryant Kelley Service Manager

July 28, 2014

"Increbile service backed by an even more amazing car company"

- markscarpaci

I always knew that Subaru was a top car, but when I went to SOVS after checking out Hondas and Toyotas and test driving a Forester, there was no comparison. The cars are superior. Purchased a 2014 Forester and loved the car. Unfortunately, it has a factory defect on the dash - a quarter sized bubble. When I brought the car back a week after purchase they said "No problem. We'll replace the dash." Which they did. That is when the trouble started. The new dash vibrated. They repaired it. The problem returned - many times. Every time they said "Don't worry, if we can't fix it we'll take care of you." I was patient because they were nice, respectful and truly cared. The problem persisted and finally after nearly a year of issues Chris Sorensen stepped in worked out a deal with the national Subaru folks to get me a new 2014 Forester. Yes, it was a factory defect but still - I was absolutely amazed that he "did take care of me" and stuck to his word. How many car dealers and companies actually come through and take care of their customers like this? Not many, unfortunately. I will be a Southern Oregon Subaru customer for life now. They walked their talk! And I can't say enough about how they offered the best customer service I have ever seen from any company I've ever encountered. I will be buying my next car from them, that I am certain.

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Recommend Dealer
Yes
Employees Worked With
Chris Sorensen, Craig Pena, John in Service
Jul 20, 2017 -

Southern Oregon Subaru responded

Thanks, Mark, for persisting with us through the process. Glad that it finally worked out.

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