
Southern Team Hyundai Nissan Subaru Volkswagen
Roanoke, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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New management not goodFinance department worse ever New management not good Finance department worse ever experienced Salesman great No more shopping there New management not good Finance department worse ever experienced Salesman great No more shopping there More
The entire experience at Southern Team Auto Mall was great. I do want to give a big shout out to Wayne Lewis in particular whose was really helpful, supportive and professional throughout the process. great. I do want to give a big shout out to Wayne Lewis in particular whose was really helpful, supportive and professional throughout the process. More
It is a pleasure to have my car serviced by Southern Team. I know my Subaru is always in good hands. Their service is outstanding as there is no long wait. Arriving at the scheduled time and then my Team. I know my Subaru is always in good hands. Their service is outstanding as there is no long wait. Arriving at the scheduled time and then my car is taken for its' "Check up". I had a question and your representative answered it immediately. Much appreciated. Always friendly service with a smile. I highly recommend Southern Team!! More
This is my 4th Nissan From First Team and the Service has always be top of the line. They are quick and do the job right. always be top of the line. They are quick and do the job right. More
I had to leave 4 messages to get an appointment and in the meantime by inspection ran out. No one called when my car was complete. I went to the lot, picked it up and never spoke to anyone. No one has cal the meantime by inspection ran out. No one called when my car was complete. I went to the lot, picked it up and never spoke to anyone. No one has called me about parts that were ordered for my horn( I seen they ordered parts from the invoice they left in my car seat) or even to just ask if I’m the person that drove off in my car. I’m highly disappointed in the consumer service. More
The folks who work at the service desk are very nice, which is the only thing that saved this review from being a 1 star. I have called multiple (dozens of) times for two different issues in the last 2 m which is the only thing that saved this review from being a 1 star. I have called multiple (dozens of) times for two different issues in the last 2 months and been transferred to a phone that always goes to voice mail and I NEVER received a call back. Ever since Southern Team took over First Team I have lost all respect for this dealership. One lady who answer the phone to direct my call was very rude the last time I called xxxxxxxx about her job and how she had answered over a hundred phone calls already that morning. I’m at the point that I’m ready to sell my Subaru and get back into a Toyota. More
I missed the friendly faces and explanations I came to trust over the past eight years with First Team. No one reviewed my service with me or retrieved my car for me. A phone conversation I overheard seem trust over the past eight years with First Team. No one reviewed my service with me or retrieved my car for me. A phone conversation I overheard seemed less than courteous with someone calling to inquire about the status of their car. Overall, I hope the staff was just having a bad day and this isn't a sign of who will be working and how things will be handled under the new ownership. More