Southern Team Hyundai Nissan Subaru Volkswagen

Best car buying experience in the Roanoke Valley! Hyundai is absolutely the best brand and First Team represents them well! Wayne and Chip were fabulous throughout the car buying experience where they Hyundai is absolutely the best brand and First Team represents them well! Wayne and Chip were fabulous throughout the car buying experience where they really treat you like family! From our first interaction til we were leaving with the key to two brand new Hyundais, it was PRO the whole way! Best people, best cars, best prices and best service. Buy from them and you will not be disappointed. Thanks again Wayne! :) More

Love my new Nissan Sentra!!! I am just so pleased with our experience with First Team. Our salesman "Jonathan Noble" was the best, there was no pressure, he let us walk around an I am just so pleased with our experience with First Team. Our salesman "Jonathan Noble" was the best, there was no pressure, he let us walk around and make our decision. He put us at ease, was very personable, helpful and funny!! Larry was the one who did our paper work for the financing and he was a real hoot!! Love every minute of our time at First Team. Would recommend this dealership to anyone who is looking for a new car. Don't change a thing, you guys are great!! More

First Time Used Car Buyer at Prestige Purchased a used car for the first time at First Team's Prestige Auto collection. Tiffany Dobbs was our salesperson and was outstanding. The experie Purchased a used car for the first time at First Team's Prestige Auto collection. Tiffany Dobbs was our salesperson and was outstanding. The experience was about as pleasant experience as buying a used car can be! I am already asking them to find me another vehicle and would certainly recommend prestige to prospective buyers. More

Polished. Professional. Perfect. I went to the dealership to just test drive the new 2914 Santa Fe Sport. I was able to look at the vehicles and not be hounded by the sales staff. I I went to the dealership to just test drive the new 2914 Santa Fe Sport. I was able to look at the vehicles and not be hounded by the sales staff. I was impressed. When I approached staff inside the dealership, they were very personable and polished, I had arrived late in the day; her Keith took the time to let me test drive the car and asked if I wanted to see what they could do of of sell me a vehicle. I was impressed by his knowledge, his professionalism, and his interest in what worked best for me. He wasn't pushy. His customer service skills were awesome. Once we came to an agreement, the dealership was officially closed. He and the other key staff relate to the sale and processing of theme paperwork and the SUV were there late and still had a smile on there faces as they assisted me with the purchase and receipt of the vehicle. Everything was perfect. I would highly recommend buying from First Team! More

My service receipt says I wasted their time? Seriously? I just picked up my car from your service department and noticed it says on the receipt, "Need straight time to be compensated for wasted time with cu I just picked up my car from your service department and noticed it says on the receipt, "Need straight time to be compensated for wasted time with customer and Subaru." RO# 897559 WASTED TIME? I came to your dealership for service, offering you my business. I dropped off my car and was promised (as shown on the receipt), that it would be ready on 25 July 2014. But my car wasn't available until 1 August, 2014. For a one-day job, how is it that I "wasted" your company's time when your own service department couldn't get two parts replaced in over a week's time? That "wasted time" comment is highly unprofessional and represents your dealership poorly. I called your service department numerous times to check on the availability of my car, only to be sent to voice mail from which my calls were never returned. So in fact your service department was wasting MY time. There is also incorrect information regarding "no oil on the dipstick." That is odd because I checked the oil prior to dropping off my car and it was fine. Did it bleed out in the back lot while waiting for someone to eventually work on it? The receipt also states I had worn out tires, and that I declined new tires. How could that be a true statement, because no one ever called me from First Team to begin with! To add to this mess, this is the THIRD catalytic converter needed in this 2008 Outback! The THIRD one. Why is it on the third one, you ask? Because the last one you replaced didn't even last 30,000 miles. Why didn't it last? Because your service department neglected to flash the system the first time around when they last replaced the catalytic converter. I ended up having to call Subaru America because your service department said the part they replaced was "out of warranty now." Subaru America paid half of the repairs this time (repairs that wouldn't have been needed had your service department done the work properly the first time, mind you). I ended up paying $887.23 to fix a problem your own dealership caused, waiting a long time for work to be done, AND got insulted? Not only do I feel like your dealership's service department finds it unpleasant to work on the cars they're paid to work on, but they're also unhappy to deal with the customers that provide the work which provides for their paycheck. I'd like your to acknowledge this matter and correct the situation. For $887.23, I think I deserve better than being referred to as a waste of time. More

Love love love my Altima!!! Steven Hartsock was the nicest, most respectful salesperson . He made my experience with First Team Nissan stress free. Allen Perry was nice and res Steven Hartsock was the nicest, most respectful salesperson . He made my experience with First Team Nissan stress free. Allen Perry was nice and respectful as well. They both calmed by nervousness of buying a new car. More

Love my xTerra! I had been talking with Mel by phone for several days about locating me a hard to find xTerra S. We went by on Friday to drive the xTerra Pro-4x Firs I had been talking with Mel by phone for several days about locating me a hard to find xTerra S. We went by on Friday to drive the xTerra Pro-4x First Team had on their lot and to start the search process for the other model. Mel was tied up and asked Joe to help us. Having worked at several dealerships myself, I appreciate the fact the salesmen all work together as a team and are not fighting over customers. Once back at the dealership we started discussing the search process. Mr. Munsey stopped by asking how we like the Pro-4x. I told him I loved it but it was more than we planned on spending. (top of the line package) I told him if he got it within my range I'd take it, not believing there was a chance. He did it! He made it work out so that I got the Pro -4x package for within a few dollars a month of what I was planning on spending for the lower model. Felt they were fair with my trade in based on the Kelly Blue Book values I had researched prior to going into dealership. They presented additional options like extended warranties, undercoating, sealants, etc, but I never felt pressured to buy anything other than exactly what I wanted. Everyone was very friendly, helpful, efficient, and made it a super smooth transaction. This was my first experience with First Team Auto and I could not be more pleased with the sales experience and hope in the future the service experience is just as pleasant. More

Wonderful! This is the first place I thought about when I needed a car. My wife's car was purchased at First Team, my Father-in-law's car was purchased there and This is the first place I thought about when I needed a car. My wife's car was purchased at First Team, my Father-in-law's car was purchased there and now mine. Great values, great people! I got what I wanted. Keith was wonderful. He found me a car better than what I started looking for at the same price. I can't say enough good things about my experience. The service after the sale has been spectacular. I got the spare key in less than a week. The options to cover the car beyond the included terms are wonderful. The additional cost is negligible for the peace of mind it offers. Thanks again First Team. My family and I respect a company who is honest and puts its customer first. We will be doing business again in the future. More

Best auto buying ever I have purchased quite a few vehicles in my adult life and can honestly say that this was the best purchasing experience ever. Mel Dobbs is an outstan I have purchased quite a few vehicles in my adult life and can honestly say that this was the best purchasing experience ever. Mel Dobbs is an outstanding sales person who has the customer's interest at heart. No pressure. He works with the customer to make sure the buyer is totally pleased with the purchase. The other First Team people we with worked with were most helpful, respective and courteous. Mel made sure we got the best deal possible for the vehicle we wanted and went to great lengths to see that we were totally satisfied with our purchase. I would not hesitate to recommend Mel and First Team to anyone. More