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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,321 Reviews

5,321 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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May 03, 2023

The folks at Southern Team are incredible! !! Very smooth process and extremely friendly associates. I would highly recommend them if you are in the market for vehicle. Great experience from s More

by mpollard1797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane , Duane Yuhas
May 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 03, 2023

Sales staff is wonderful. No pressure salesmanship. Service team is great too. A little long waiting for both though. More

by THWILSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

May 03, 2023

Took 2+ hours for an oil change & tire rotation. Then they changed out a brand new activated carbon cabin filter (saying its was dirty because it was gray) and put in a non-carbon cabin filter. The More

by kenandpatjunk
Recommend Dealer
No
Employees Worked With
Melissa Sigmon (Subaru)
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2023

I am always happy with the service at Southern Team Subaru. I'm glad I bought my car there. More

by RABBIT24018
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back with us again!

May 02, 2023

Everyone is friendly and professional. They can answer all your questions. The gentleman driving the shuttle the day we were there is awesome! Very thankful to have the shuttle service. More

by TIFFANYLEANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Poindexter
May 02, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 01, 2023

They are always great, professional, and thorough. They are incredibly polite and fast at getting the work done. More

by JNSTEPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 01, 2023

Great Service! State Inspection and oil change were handled along with professional service and since I bought the car there, there was no charge! Wonderful bonuses More

by LOTRLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 01, 2023

Friendly, courteous did their best to far fix my problem with my 2005 Subaru. So far it seems to be doing ok. More

by BAPOWELL53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back with us again!

May 01, 2023

I had a great enthusiastic salesman named Louis. He was very knowledgeable about both the Hyundai and the Rogue we were looking at. We were interested in both, but I decided I liked the smooth ride More

by Bpinson1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember who actually helped us but everyone was pleasant and efficient.
May 02, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 30, 2023

Always an outstanding experience. I have been using the service department since it was Valley Motorsport, so close to 40 years. The service advisors have all been wonderful through More

by CGBABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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