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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,321 Reviews

5,321 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 13, 2022

I feel like I have made an excellent decision purchasing my car from Southern Team Subaru. Having owned it now for 4 years and being able to trust this company with car service and recall repairs, I am happ More

by JENNA_MO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyse (I believe?) I do not see her listed here, but she was awesome-- great memory too!
Apr 13, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

April 12, 2022

Setting up appointment was excellent. Too many unanswered phone calls and no status updates during repair 3 calls to operator followed by 3 voicemails and no call backs. 4th callI insi More

by kfsprague
Recommend Dealer
Yes
Employees Worked With
Woman service person not listed above — she should be!
Apr 12, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or responding directly to this review with the requested information. We hope to hear back from you soon.

April 12, 2022

Service dept hurried through my Service. Now I have to take it back to get it redone. More

by PATTYLILLY90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Straley
Apr 12, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your contribution, Patty. We have shared your information with our service leaders who will be ensuring your satisfaction with our services. Be well.

April 12, 2022

Service was finished way ahead of the time scheduled Mr Woody was great as usual with his help and knowledge More

by WLFWLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

April 11, 2022

The Subaru Team rocks! Awesome staff! Never have any complaints. Highly recommend purchasing a Subaru. More

by MOODYP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Sam, Miranda
Apr 11, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

April 11, 2022

Great! Everyone was pleasant and on top of things as soon as i arrived. All my questions were answered. Everyone was very professional. I'll see them at my More

by meneghinila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 10, 2022

Had a 8am appointment for a oil change and was out by 845am. Very friendly. The service department was very clean. More

by RMICHAEL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marsha Wirt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : E.B. Padgett, Delisa Alvis, Mark Hardin
Apr 11, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2022

I've never had an issue with nissian. The sale advisors are always helpful. I'm over 100,000 miles and never had to have any major work done. Keeping up on your car maintenance is very im More

by CASYKES79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 08, 2022

I used to love First Team, but new ownership has changed things and they are not good. I showed up on time for my appointment for an inspection and waited over an hour to finally ask how long it would be. I More

by GBMOSELEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other employees I haven’t seen before were in the service department.
Apr 09, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or responding directly to this review with the requested information. We hope to hear back from you soon.

April 07, 2022

very pleased with how they fit me in on short notice. They were very professional and quick. More

by RTMJR726
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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