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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,443 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,446 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
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December 14, 2021
I had very good experience with my last service on my Subaru. The service representative was prompt in checking in my car and called me when it was ready. The only criticism I have it that when I called Subaru. The service representative was prompt in checking in my car and called me when it was ready. The only criticism I have it that when I called the service department to schedule my service I told the lady that took my call that I wanted a oil change, tires rotated, state inspection and a 48k mile service. I also told her that I didn't need to have new cabin filter. When I checked in for the service I also told the man that I did not need to have a new cabin filter but wanted the 48k mile service. I think that he misread the service order for the 48k mile service and did not include it for the service. The other service of state inspection, oil change and tire rotated were done. I didn't question not having the 48k mile service when I picked up my car because I didn't have time for Subaru to do the service and wait for another hour or so. More
by GADSRUN
Verified CustomerEmployees Worked With
Brennon Viele
December 14, 2021
Easy scheduling service. Tiffany was awesome and explained everything. I liked being able to drop off my car the night before. Car was returned in the timeframe promised. Great service, friendly pe explained everything. I liked being able to drop off my car the night before. Car was returned in the timeframe promised. Great service, friendly people! Thank you! More
by Cdonelson
Employees Worked With
Tiffany
December 11, 2021
Recent purchase has lead to a different outlook on buying a car. Southern team staff were easy to deal with, listened to my questions , very helpful and are quick to accommodate any needs I have. All new e a car. Southern team staff were easy to deal with, listened to my questions , very helpful and are quick to accommodate any needs I have. All new experience for me. More
by mikki5720
December 10, 2021
The oil change and inspection were completed as requested, but the tire pressure issue was not addressed, despite an additional request for it to be double checked. The state inspection report indi requested, but the tire pressure issue was not addressed, despite an additional request for it to be double checked. The state inspection report indicated something different than what the vehicle sensors reflected. When I called the dealership and brought up my concerns, they directed me to the exact same person that I dealt with originally instead of a different manager as I requested. I do not feel like the individual I dealt with resolved my concerns, addressed my complaint, or apologized- despite admitting he had made a mistake. This resulted in financial inconvenience for me and at least an hour of my time to fix it myself. Not a great experience for my first time with a dealership under new management. More
by RLD
Employees Worked With
December 09, 2021
Love my Subaru Service Team! Especially, that Eric Horn! Enjoy your new office to a deserving individual! Enjoy your new office to a deserving individual! More
by scox1
Employees Worked With
December 09, 2021
Very nice reps greet you immediately. Lovely waiting area and generally fast service. My questions are always answered in a prompt and courteous way. area and generally fast service. My questions are always answered in a prompt and courteous way. More
by LET796
Employees Worked With
I can't remember the young man's name.
