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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,506 Reviews

5,506 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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January 03, 2022

I bought my car at First Team in2014 and have had it serviced there since purchase. I have never had a bad experience. The team is friendly and the work is done efficiently and well the first time. More

by mwhoolery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 03, 2022

Excellent and expedient service. Took great care of my vehicle and me while I waited. More

by JIMMYCHOOJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 03, 2022

The service department has outstanding service. Mike White always greets me when I arrive and the team is professional and easy to work with. More

by SHANNON.FURROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 30, 2021

Awesome, very efficient and excellent customer service! 10/10 will recommend to anyone looking for a car. More

by OLIVARESALEXIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Dec 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 30, 2021

Appointment made the next day when called, service completed within an hour of arrival. Car was cleaned. More

by GROVER6GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 30, 2021

Fast, accurate they gets the job done and I've only heard good things about this dealership More

by 3beez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norris , Harold Woody
Dec 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 29, 2021

Did not do everything they promised. Seems to be slipping in customer service please fix this More

by SARAH.ARNOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your contribution, Sarah. In order to gain a better understanding of your meaning of the customer service "slipping", we have included your details and feedback to our leadership team who will be reaching out to you for a brief discussion. Be well.

December 29, 2021

Have had several repairs done by this VW dealership. They do good work and I understand my vehicle may be difficult to work on. I do think their price are a little higher but independent garages aren' More

by BRU7052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Dec 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 28, 2021

Service center is always clean. Employees friendly. Courteous. Fully explain service to be provided. Timely. More

by JOSEPHBOOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember her, Harold Woody
Dec 28, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 28, 2021

I had a brand new VW. At 6 months it had spent 2 months in the shop. Service center didn’t seem concerned at all with updating us or going the extra mile to get things taken care of. I finally had to take More

by NCFINF2028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Woody
Dec 28, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for taking the time to provide us with feedback. In order for our leadership team to get in touch with you successfully, please include your name, contact information, and nature of any concerns to social@southernteam.com. Hope to hear back from you soon.

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